Help: online shop and collection reproduction sales
Ordering online
New users can create an account during the checkout process.
Existing users can sign in and modify their account details at any time.
How to order shop items – books, magazines, posters
- Search for the items (books, merchandise) you wish to order.
- Click on the Buy now button to add an item to your order.
- Complete your billing and delivery details.
- Provide us with any special instructions you may have.
- Read and agree to our Terms and Conditions.
- Review your order
- Select a payment method.
Note: goods will not be processed until payment received.
Turnaround times apply to all orders.
Download a shop order form [PDF]
How to order reproductions of the Memorial's National collection
- Search the Collection.
- Click on the order a copy button to add an item to your order (if the order a copy button does not appear please contact the eSales unit).
- Commercial orders: If you are ordering a collection item for commercial use or any kind of public display you may need to pay a user fee. This will vary depending on what you are doing with the item. You will be given options to choose from in the ordering process.
- Select the format and size you require. Format and size affect the price.
- Complete your billing and delivery details.
- Provide us with any special instructions you may have for example name of the publication or exhibition and any other important delivery or timing information.
- Read and agree to our Terms and Conditions.
- Review your order
- Select a payment method.
Note: Items will not commence production until payment received.
Turnaround times apply to all orders.
Download an image order form [PDF] and submit to esales@awm.gov.au for processing.
How to order copies of film and sound
- Search the Collection.
- Download and fill in the order form
Download a film order form [PDF]
Download a sound order form [PDF]
Turnaround times
Please allow at least 3 weeks for the processing of your collection order. This is because it takes time to retrieve and process archival material. Turnaround time is in addition to postage delivery time.
Friends Discount
Members of the Australian War Memorial Friends of the Memorial will receive a 10% discount on shop and image sales items. To receive your discount, please contact the eSales unit prior to placing your order.
PLEASE NOTE: The Friends of the Memorial discount is intended for use by individuals and families for personal and non-commercial use of images and shop items.
If you have further questions regarding whether your purpose of use qualifies for this discount, please contact the eSales unit.
About collection sales
The Australian War Memorial is responsible for conserving, documenting, and providing access to its extensive collections, dating from early formats to contemporary media (e.g. digital files). The Memorial is also home to one of Australia's major art collections, including works by present-day artists. When you purchase a collection reproduction, you are contributing to the preservation, housing, and availability of these collections.
Produced by a team of trained specialists every reproduction of the collection is supplied according to Museum archival standards. The eSales unit can assist with the access and purchasing of reproductions from the Memorials national collection.
Formats & prices
Things you need to know before you place your collection order:
- Processing of your order can not commence until payment is received
- Please allow for at least a 3 week turnaround for all collection orders, including downloads.
- User fees may also apply if you intend to use the material for commercial use or public dissemination of any kind.
- Where the eSales Unit supplies you with a high quality reproduction of collection material for personal or commercial use, then conditions of use will apply. Please read these conditions. These conditions are designed to protect the integrity of collection material, and are regardless of an item's copyright.
- If a collection item is still in copyright and the copyright holder is not the Australian War Memorial, then the Memorial will require evidence of copyright clearance before your order can be processed.
- It is Memorial practice not to deviate the aspect ratio (height versus width) from the historical photographic material. Generally, prints are supplied to the longest dimension as ordered; this ensures that the photographic image is not distorted. This can mean that the delivered print may not be the exact dimensions of the size ordered. For framing purposes, it is advised to take delivery of the print before seeking a suitable frame.
- Customers should also be aware that the thumbnails shown in the Memorial's online catalogue are representative only for quality and dimension. If a thumbnail is displayed this does not mean that a high-resolution master copy exists.
- When ordering reproductions from the Memorials ART collection turnaround times may take longer than 14 days. This is dependent on whether or not the artwork requires photography or if it has copyright restrictions. In some instances the Artwork may be on loan and therefore unable to be photographed. The eSales unit will notify you if we are unable to supply the image.
| Product | Production fee (incl GST) |
|---|---|
| Image scans | |
| 300DPI TIFF (on CD ROM) | $ 36.30 |
| 300 DPI TIFF (file download) | $ 39.60 |
| 600 DPI TIFF (CD ROM) | $ 71.50 |
| 1200 DPI TIFF (CD ROM) | $ 121.00 |
| Digital prints (LED) | |
| 12.5 x 17.5 cm | $ 19.80 |
| 20 x 25 cm | $ 29.70 |
| 40 x 50 cm | $ 45.10 |
| 50 x 75 cm | $ 56.10 |
| 50 x 100 cm | $ 68.20 |
| 75 x 100 cm | $ 83.60 |
| Fine art prints – silver rag (100% cotton) semi-gloss | |
| 40 x 50 cm | $ 67.10 |
| 50 x 75 cm | $ 113.30 |
| 50 x 100 cm | $ 160.60 |
| 75 x 100 cm | $ 179.30 |
| Fine art prints – canvas | |
| 40 X 50 cm | $ 155.50 |
| 50 X 100 cm | $ 165.00 |
| 75 X 100 cm | $ 301.40 |
| Film transfers | |
| Personal DVD (whole film, one title) 0 – 60 minutes | $ 44.00 |
| Preview WMV with time-code (whole film, one title) 0 – 60 mins supplied on CD/ DVD | $ 44.00 |
| DV.MXF – (whole film files) up to 20 minutes on CD/DVD or customers can supply USB/hard Drive | $ 44.00 |
| Digital Betacam (whole film, one title) 0 – 30 mins | $ 94.60 |
| Digital Betacam (whole film, one title) 0 – 60 mins | $ 165.00 |
| Per additional title (up to 6 titles) on CD/DVD or as WMV | $ 15.40 |
| DV.MXF – (clips up to 6 titles) on CD/DVD or USB/hard drive | $ 26.40 |
| Per additional title Digital Betacam clips (up to approx 6 titles) from master tape | $ 26.40 |
| Sound recordings | |
| CD/DVD whole recording (one title) 60 minutes | $ 39.60 |
| Per additional title recording (up to 6 titles) on CD/DVD | $ 26.40 |
Formats explained – scans, prints, film, sound
Image scans
| Resolution | Suggested Uses | Size |
|---|---|---|
| High resolution TIFF scan 300 dpi | Professional reproduction including publication, up to A4 books and prints. Also suitable for multimedia productions. | 300 PPI TIFF @ 20 x 25cm (5–7Mb Grayscale or 16-20Mb RGB @ 24bits) |
| High resolution TIFF scan 600 dpi | Professional reproduction for larger sized products i.e. A3 books and display posters. Suitable for multimedia productions that involve image panning and zooming. | 600 PPI TIFF @ 20 x 25cm (27Mb Grayscale or 80Mb RGB @ 24bits) |
| High resolution TIFF scan 1200 DPI | Professional reproduction including larger book covers, A2 posters and signage. Suitable for multimedia productions that involve panning and zooming with greater image detail. | 1200 PPI TIFF @ 20 x 25cm (107Mb Grayscale or 320Mb RGB @ 24bits) |
Glossary
TIFF – Tagged Image Film Format. An uncompressed and lossless image format.
JPEG – Joint Photographic Expert Group. A "lossy" compression image format.
Grayscale – Denoting no colour information (8 bits denotes 256 shades of grey).
RGB – Red Green Blue. Denotes colour information (24 bits denotes 256 shades of each red, green or blue).
DPI – Dot Per Inch. Relates to the output resolution of a printer device.
PPI – Pixel Per Inch. Relates to input resolutions of cameras and scanners.
WMV – Windows Media Files, playable on most platforms.
DV.MXF – Digital Video within the MXF container (supports embedded Time-code).
WAV – Industry accepted audio file (16bit, 44.1 KHZ).
Prints
Image quality
The thumbnails shown in the Memorial's online catalogue are representative only of quality and dimension. If a thumbnail is displayed this does not mean that a high-resolution master copy exists.
Image dimension
The Memorial does not alter the aspect ratio (height versus width) of the historical photographic material. Generally, prints are supplied to the longest dimension as ordered; this ensures that the photographic image is not distorted. This can mean that the delivered print may not be the exact dimensions of the size ordered, and may not necessarily fit conventional frame sizes.
If the image you select is square, it will be printed to the shortest dimension of the print size chosen ie. 50 X 75cm – 50cm square image.
Digital prints (LED)
These are high quality prints for private, non-commercial use only. The image is watermarked. Digital prints are produced on photographic material by the exposure of digital information via an LED (Light Emitting Diode) light source.
Print resolution: 254 DPI (Dots Per Inch).
Surfaces: Gloss.
Image permanence: Typically more than 40 years, subject to storage conditions.
(See www.wilhelm-research.com for more information)
These are high quality prints suitable for framing, display and exhibition. Inkjet prints are produced using micro droplets of ink sprayed onto print material.
Fine art inkjet prints
These are high quality prints suitable for mounting, display and exhibition. Inkjet prints are produced using micro droplets of ink sprayed onto print material.
Print resolution: 360 DPI (Dots Per Inch).
Image permanence: Typically more than 70 years, subject to storage conditions.
(See www.wilhelm-research.com for more information)
100% cotton silver rag – this semi-gloss surface (100% cotton) emulates traditional silver fibre base photographic stock and is excellent for reproduction of black and white and colour images.
Canvas – this neutral white (100% cotton) canvas fine art stock is excellent for reproduction of black and white images with deep rich blacks and neutral mid-tones. Due to its textured surface colour images may appear de-saturated.
Production notes:- Matting (cotton silver rag) – all images will printed with an additional 50mm of white bleed from your selected print size.
- Stretching (canvas) – all images will printed with an additional 80mm of white bleed, from your selected print size. Square images of 100 cm can be problematic where the minimum image dimension will be reduced to 90cm to provide the required canvas for stretching.
- Print handling – all fine art prints are air dried flat for 24 hours prior to rolling and shipping.
- Square images – see image dimension.
Film transfers
DVD recording standards
The Memorial provides MPEG2 encoded DVD-video (PAL) on single-sided DVD-R disc. Each 4.7 GB disc records approximately records one hour of video and audio is recorded using Dolby Digital 2 channels.
Personal DVD (without time-code)
This format is suitable for personal viewing purposes only. It is not suitable for copying or editing of any kind. If you intend to use a DVD for display purposes, an additional user fee may apply. Should you require film footage for commercial use we recommend you purchase the material on Digital Betacam. Please contact the eSales Unit for more information.
Preview .WMV (with time-code)
This format is suitable to preview and select footage, that is then ordered at a higher resolution. A WMV file is playable on any device/computer and supplied on CD or DVD dependent on file size. This material is time-coded in the bottom centre of the display for easy reference.
Digital Video (DV.MXF)
Subject to copyright you can order high-quality format of footage from the Memorial's film collection. This digital format is suitable for a number of broadcast applications, such as news, documentary and broadcast productions. The data rate equates to 14 GB per hour with a frame size of 720 x 576 pixels @ 25 frames per second, audio is 16 Bit 48 KHz. NOTE: Non-linear editing systems may require an external plug to play and import this format. DVD delivery contains approximately 20 minutes or client supplied USB hard drive to enable delivery of these files.
Digital Betacam
Subject to copyright you can order high-quality format of footage from the Memorial's film collection. This digital tape format is suitable for a number of broadcast and high end applications, such as theatrical and broadcast productions. The date rate equates to 100GB per hour, compression standard 1:2 @with a frame size of 720x 576 pixels @ 25frames per second, audio is 24Bit 48 KHz. These high quality formats are used for professional / commercial purposes. An additional user fee may apply if the intended use of collection material involves dissemination or publication of any kind. Where high quality reproductions are supplied by the eSales Unit, conditions of use will also apply. Please contact the eSales Unit for more information.
Sound transfers
Subject to copyright you can order high-quality format of footage from the Memorial's film collection. Recordings are transferred onto audio DVD/CDs (WAV @ 16bit, 44.1 KHZ). An additional user fee may apply if the intended use of collection material involves dissemination or publication of any kind. Where high quality reproductions are supplied by the eSales Unit, conditions of use will also apply.
User fees explained
What is a user fee?
If you wish to use one of the Memorial’s collection items (or one of our images of it) for a commercial purpose, you will be charged a fee known as the user fee. This is not a copyright fee, and applies regardless of a collection item's copyright status. User fees may be applicable to collection material used in a commercial way with the Memorial determining whether a user is commercial or otherwise. User fees are in addition to production costs.
Why does the Memorial charge a user fee?
It is our responsibility to house, care for, and preserve the items within our collection. This includes images, films, and sound recordings. User fees contribute towards the costs of maintaining this collection.
Do I have to pay the user fee and the production cost?
Yes. The user fee is additional to the production cost. Production costs apply to every collection item we supply, to help pay for staff time, materials and equipment to make your copy. We do not waive production costs
Can user fees be waived?
Sometimes. User fees may be waived for certain commemorative and educational purposes. To find out more about this waiver, please contact eSales.
What collection items can be copied for commercial use?
If photographs, art works, film footage, and sound recordings are protected by copyright, they can be reproduced for commercial use only if you have written permission from the copyright holder. These works may be used in books, magazines, calendars, advertising, broadcast TV, merchandise, etc. Before buying these items, you need to tell us your planned use, and the Memorial needs to give you permission. You will also need to agree to our terms and conditions, which outline appropriate storage and use of the supplied material.
If I want to order a copy of a work in the public domain, do I still need to ask permission to use it commercially?
Yes. The conditions of commercial use apply equally to works in the public domain.
If I purchase a copy of a collection item, does that mean I can do what I want with it?
The purchase of a copy of any collection item does not convey any right to use it commercially or in public.
User fee rates
NOTE: User fees are in addition to production costs.
| Type of use | Qty/Duration | Price per image |
|---|---|---|
|
Publication (including eBooks) internal pages |
Up to 1,000 copies | $ 15.00 |
| 1,001 to 5,000 copies | $ 44.00 | |
| 5,001 -10,000 copies | $ 55.00 | |
| Over 10,000 copies | $ 77.00 | |
| Publication front or back cover /images for publicity | - | $ 250.00 |
| Exhibition and public display | - | $ 22.00 |
| News or Current Affair program | - | $ 33.00 |
| TV broadcast/DVD production | 10 years | $ 80.00 |
|
TV Commercial / advertising / music clip /merchandise and other products |
Price on application |
Film Footage - user fees (10 Years)
NOTE: User fees are in addition to production costs (if applicable)
20 Second minimum for film, 20% discount after 10 minutes of footage used
| Type of use | Australia / New Zealand (10 years) per second rate | World (10 Years) per second rate |
|---|---|---|
| Exhibition/Public display | $ 25.00 | $ 30.00 |
| News and Current Affairs | $ 30.00 | $ 50.00 |
| DVD Production (only) | - | $ 25.00 |
| Broadcast TV (includes DVD release) | $ 50.00 | $ 70.00 |
| Advertising / TV Commercial/existing program /new sale | Price on application | Price on application |
| Film - Perpetuity | Price on application |
Sound material – user fees
NOTE: User fees are in addition to production costs (if applicable)
| Type of use | Australia / New Zealand per second rate | World per second rate |
|---|---|---|
| Radio/Television/Internet/Exhibition Public Display/News or Current Affairs | $ 1.10 | $ 2.20 |
| Advertising/Music clip | $ 11.00 | $ 22.00 |
Copyright
Many of the items in the National Collection are protected by copyright. This means that the images (i.e. reproductions) that appear on our website can be downloaded for use in various prescribed circumstances. These circumstances are described as "fairdealing" in the Copyright Act 1968 and are explained in the Australian Copyright Council's Fairdealing Information Sheet [PDF]. However, use of a reproduction falling outside these circumstances must have the permission of the copyright owner.
If the record shows that a collection item is still in copyright and the copyright holder is not the Australian War Memorial, then the Memorial will require evidence of copyright clearance before an order can be processed.
Every collection item displays a copyright status. Please see copyright terms for further information regarding the copyright status of a collection item.
Conditions of use
Where the eSales Unit supplies you with a reproduction of collection material for personal or commercial use, then conditions of use will apply. These conditions are designed to protect the integrity of collection material, and are regardless of an item's copyright.
You must read and agree to the conditions of use when you purchase a reproduction of collection material. You will receive a copy of these conditions once your purchase is complete.
This Agreement is made between and binds the following parties:
- The Australian War Memorial (the Memorial); and
- The User
1. Context
This Agreement is made in the following context:
The Memorial is responsible for maintaining a national collection of memorial items relating to Australian military history (the National Collection). The Memorial has agreed to supply items from the National Collection to the User on the terms and conditions set out in this Agreement.
2. Conditions of Use
2.1. Authorisation
2.1.1. The Australian War Memorial hereby authorises the User to access and use the National Collection Material as described on the terms and conditions set out in this Agreement and any reasonable directions provided in writing by the Memorial to the User.
2.2. Permitted Purpose
2.2.1. The User agrees only to use the Material for the stated Permitted Purpose. No further use or storage of the Material is to be carried out that is not directly associated with that Permitted Purpose.
2.3. Nature and scope of use
2.3.1. The User agrees only to use the Material in accordance with the Manner of Use for the relevant term, territory, and / or print run.
2.4. User Fees
2.4.1. The user is liable to pay the User Fees to the Memorial in relation to use of the Material authorised under this Agreement.
2.5. Moral rights - attribution of authorship and alteration
2.5.1. When reproducing or otherwise using the Material in accordance with this Agreement, the User is to display the Memorial reference numbers as printed on the order receipt in a reasonably prominent manner in connection with the Material. In the case of art images, caption details will be supplied by the Memorial and are to be printed or screened legibly in close proximity to the reproduction of the Material whether in print or moving image/film. Where the Material comes wholly or partially from Memorial's film collection and exceeds three minutes, the Memorial is to be credited in the completed production. The User must obtain the Memorial's prior written consent if departing from these methods of attribution or if they do not otherwise apply.
2.5.2. The User must obtain the Memorial's prior written consent to modify the Material irrespective of whether the Material is the subject of copyright protection so as to ensure that the author's moral rights are not infringed and/or to ensure the integrity of the National Collection. In particular, the User undertakes to ensure that images are not cropped, overprinted or altered in any way without the prior written approval of the Memorial. Where the Material is to be used as part of any design work a design proposal must be submitted for prior written approval by the Memorial.
2.5.3. The Memorial reserves the right to view on demand colour proofs of the Material produced by the User whether before or after publication (where applicable). For overseas publications this right may be exercised through any representative nominated by the Memorial.
2.5.4. The Memorial may deny or withdraw authorisation to use the Material in accordance with this Agreement in cases where the User's reproduction or use of the Material is deemed by the Memorial, in its absolute discretion, to be unsuitable or of an unacceptable standard.In these circumstances, the User acknowledges and agrees that it will have no right to recover the User Fees paid in respect of the Order and that it shall have no action against the Memorial for any losses suffered or costs or expenses incurred that arise directly or indirectly from the denial or withdrawal of authorisation to use the Material under this Agreement.
2.6. Copies sent to Memorial
2.6.1. Within fourteen (14) days from the publication or production of the Material by the User or such other time as agreed in writing by the Memorial, the applicant agrees to supply the Memorial with one free copy of the publication or production (or three copies in the case of unit histories).
2.7. Acknowledgements
2.7.1. The User acknowledges that authorisation to use the Material under this Agreement does not grant exclusive rights of any kind or imply the transfer of any copyright in the Material to the User.
2.7.2. The User undertakes that it will not directly or indirectly challenge the ownership or authorship status of the Material (whether or not copyright subsists in the Material) which is claimed by the Memorial.
2.7.3. The User agrees that, in order to protect the integrity of the National Collection, the User will not directly or indirectly facilitate reproduction or any other use of the Material by third parties including by provision to the parties of copies, disks and other media from which the Material can be reproduced. To this end, the User will inform any interested third parties of the requirement to obtain the Material directly from the Memorial or using the Memorial website.
2.7.4. The User agrees not to sub-licence its rights under this Agreement without the prior written consent of the Memorial.
2.7.5. The User acknowledges that its payment of User Fees under this Agreement is independent of the copyright status of the Material.
2.7.6. The User must immediately notify the Memorial if it detects or reasonably suspects any unauthorised third party use of the Material, and if requested to do so, will provide reasonable assistance to the Memorial in the conduct of any infringement proceedings brought against any such third party or as otherwise agreed between the parties.
2.7.7. The User may not transfer the whole or any part of its rights under this Agreement without the prior written consent of the Memorial.
2.7.8. The User is not by virtue of this Agreement an officer, employee, partner or agent of the Memorial, and agrees not to misrepresent its relationship with the Memorial.
2.8. Third party copyright
2.8.1. In cases where copyright subsists in the Material and that copyright is owned by a party other than the Memorial, the User warrants and represents that it has obtained or will obtain:
a. written permission from each copyright owner or their representatives to use the Material in accordance with this Agreement; and
b. written consent from each author of the Material or their representatives to use the Material for the Permitted Purposes and in accordance with the nature and scope of use stated in this Agreement so as to prevent infringement of any moral rights of the author, including the right of integrity of authorship and the right of attribution of authorship.
2.8.2. The User indemnifies the Memorial from and against any action claim or proceeding whatsoever arising directly or indirectly from the User's use of Material under this Agreement in respect of which copyright is owned by a party other than the Memorial.
2.9. Disclaimers
2.9.1. To the extent permissible by law, the Memorial expressly excludes any warranty relating to:
a. the copyright status of the Material including whether or not the Material is the subject of copyright protection; and
b. the non-infringement of third party rights (including copyright and moral rights) arising from use of the Material.
2.10. Indemnity
2.10.1. The User hereby indemnifies the Memorial, its employees, agents and authorised users from and against any claim, liability or cost arising directly or indirectly in connection with any breach by the User of this Agreement.
2.11. Termination
2.11.1. The Commonwealth shall have the right to terminate this Agreement and the authorisation granted under clause 2.1 immediately by notice in writing to the User if the User fails to perform or observe any of the terms of this Agreement and fails to remedy the default within thirty (30) days of the issuance of a notice from the Memorial.
2.12. Effect of expiry or termination of the Agreement
2.12.1. Unless otherwise agreed in writing by the parties, the User must cease using the Material within thirty (30) days of the expiry or earlier termination of this Agreement, or such other period as agreed between the parties, whichever is the latest, and comply with any reasonable directions of the Memorial in dealing with any copies or reproductions of the Material.
Postage
Your postage and handling charge depends on the items you order, and the method of delivery you select.
Shop items and Collection items have different sets of charges. Shop items include books and other merchandise. Collection items include image reproductions (scans and prints).
Our standard postage rate is sent via Australia post and does not include insurance, tracking or registered mail of any kind. The express post rate includes an Express Post tracking number and depending on what is purchased we may send the item via courier. Registered mail or insurance are additional fees and please contact the eSales unit if you would prefer this option.
The Memorial is not liable for any missing products and unable to refund items lost in the post.
Shop items
NOTE: This is a guide only. Bulky or heavy items may attract an additional charge.
| Delivery method | Number of items | Australia | International |
|---|---|---|---|
|
Standard |
1–3 | $8.00 | $25.00 |
| 4–9 | $12.00 | $30.00 | |
| 10 or more | $18.00 | $50.00 | |
|
Express |
1–3 | $20.00 | N/A* |
| 4–9 | $25.00 | N/A* | |
| 10 or more | $30.00 | N/A* |
*If you require international express delivery, please contact us before you complete your order. (You can save your shopping cart.)
Collection items
NOTE: These are flat fees, regardless of quantity.
| Delivery method | Domestic | International |
|---|---|---|
| Standard | $6.00 | $16.00 |
| Express | $12.00 | N/A* |
*If you require international express delivery, please contact us before you complete your order. (You can save your shopping cart.)
- If you order a Shop item and a Collection item, you will need to pay a separate postage and handling charge.
- Postage charges do not apply to orders that are downloaded or collected from the Memorial.
Delivery
Shop items
Allow 7 days for processing of your order, plus delivery time. (See table below.)
Collection items
Allow 3 weeks for the processing of your order, plus delivery time. (See table below.)
| Delivery method | Australia | International |
|---|---|---|
| Standard | 3–7 days | 14–28 days |
| Express | Overnight* | 2–3 days |
*Most metropolitan regions. Country destinations may take longer.
International orders
Customs clearance can add to the above timings and are beyond the Memorial's control. Any fees, tariffs, or duties associated with international delivery are the responsibility of the customer.
Returns and Refunds
Goods supplied through the Online Shop are considered to be firm sale. Please choose your purchases carefully, and check your order details before making payment.
NOTE: Refunds and returns are not possible for Collection material. Please contact the eSales Unit for further information.
Returns will not be accepted for any change of mind, unless the goods are accompanied by an authorisation for return issued by the eSales Unit. Goods must be received back at the Australian War Memorial in original condition for a full credit / refund to be forthcoming. Goods not in original condition will incur a surcharge of 50% of the original purchase price plus postage.
Due to the high administration costs of processing refunds, we are unable to provide refunds for amounts of $5.00 or less. These monies will be regarded as a donation to the Memorial, and will be used in the further preservation of the Memorial's National Collection. If you require a receipt for this donation, please contact the eSales Unit for further information.
Online Shopping Terms & Conditions
Please read the following terms and conditions before proceeding with your order. Follow the links for further information. You must agree to these terms and conditions before proceeding.
Prices and descriptions
All prices are in Australian Dollars. While we make every effort to publish the correct price, all prices are subject to change without notice.
While we take all reasonable care to ensure that the details and descriptions appearing in the Online Shop are correct, product information is subject to change without notice.
The Memorial reserves the right to cancel an order at any time.
Gift Vouchers
Items purchased with a gift voucher are still liable for postage charges. Please contact the esales unit for further details.
The Memorial's published prices for domestic sales are inclusive of GST.
GST isn't applicable to orders delivered to an overseas address. We do not advertise an international price exclusive of GST. On overseas deliveries the goods are offered at the published price.
Payment
Unless you are an approved credit account customer, you must complete payment before your order can be processed. Payment can be made by credit card or cheque.
Credit card – Visa or MasterCard only.
Cheque – must be in Australian Dollars and made payable to The Australian War Memorial.
NOTE: Your cheque must clear before we can begin processing your order.
Gift voucher redemption – If ordering online please select the 'cheque' payment option note that you are paying via gift voucher in the comments field. Please forward a copy of your order along with your gift voucher to the eSales unit. Items purchased with a gift voucher are still liable for postage charges.
Contact Us
The eSales Unit operates between 9am – 5pm, Monday to Friday (AEST).
Email
esales@awm.gov.au
Telephone
(02) 6243 4542
(02) 6243 4578
(02) 6243 4438
Fax
(02) 6243 4469
If you are an international caller, please use the prefix (612) instead of (02).
NOTE: During busy periods we may not be able to answer our phones. Please ensure that you leave a message so that we can return your call.
Help topics
- How to place an order
- About collection sales: things you need to know before placing your collection order
- Postage
- Delivery
- Terms & conditions
- Returns and refunds
- Contact us
