Help
- Christmas turnaround times and trading
- Ordering online
- Formats, sizes, prices
- User fees for commercial use
- Payment options
- Delivery timeframe
- Conditions of use
- Returns
- Refunds
- Mail order
- Friends discount
- Contact us
Refunds
Please choose your purchase carefully ensuring postage costs are appropriate.
Due to the high administration costs of processing refunds we are unable to provide refunds for amounts of $5.00 or under. These monies will be regarded as a donation to the Memorial and will be used in the further preservation of the Memorial’s National Collection. If you require a receipt for this donation, please contact the eSales unit for further information.
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