Head Retail and Online Sales
Mark Small was appointed Head, Retail and Online Sales in October 2012 to manage the e-business unit and the Memorial Shop. Mark has over twenty years’ experience in the management and marketing of multi-site commercial retail and wholesale operations and services within public, private and not for profit organisations, with a special interest in the cultural sector. He has held senior management roles at the National Trust of Australia, the Botanic Gardens Trust, Historic Houses Trust of New South Wales and the University Co-Op Bookshops. Initially he managed the bookshop at the University of New South Wales followed by a long involvement with the Historic Houses Trust of New South Wales as their Retail Business Manager overseeing several retail outlets, publishing, e-business and merchandise development. In 2000 Mark oversaw the development of retailing and e-business at the Royal Botanic Gardens, Sydney which included the Australian Botanic Garden and Mount Annan Botanic Gardens. Prior to joining the Memorial, Mark was Director, National Trust Enterprises where he had overall responsibility for the way that the Trust utilises and leverages its brand to generate commercial income from business activities.