Pt. I. Introducing Information Architecture -- 1. Defining Information Architecture -- 2. Practicing Information Architecture -- 3. User Needs and Behaviors -- Pt. II. Basic Principles of Information Architecture -- 4. The Anatomy of an Information Archit ecture -- 5. Organization Systems -- 6. Labelling Systems -- 7. Navigation Systems -- 8. Search Systems -- 9. Thesauri, Controlled Vocabularies, and Metadata -- Pt. III. Process and Methodology -- 10. Research -- 11. Strategy -- 12. Design and Documentati on -- Pt. IV. Information Architecture in Practice -- 13. Education -- 14. Ethics -- 15. Building an Information Architecture Team -- 16. Tools and Software -- Pt. V. Information Architecture in the Organization -- 17. Making the Case for Information Arch itecture -- 18. Business Strategy -- 19. Information Architecture for the Enterprise -- Pt. VI. Case Studies -- 20. MSWeb: An Enterprise Intranet -- 21. evolt.org: An Online Community.