Reference and Administration Officer – BB 3 (APS 4-5)

Non-Ongoing - Full Time

This vacancy will be filled for a period of up to 30 June 2020. 

Position Description

The Australian War Memorial combines a shrine, a world-class museum, and an extensive archive. The Memorial's purpose is to commemorate the sacrifice of those Australians who have died in war or on operational service and those who have served our nation in times of conflict. Its mission is leading remembrance and understanding of Australia’s wartime experience.

Under general direction, this position provides a wide range of high quality reference services to clients both remote and in the Reading Room. The position also performs administrative and financial tasks supporting Research Centre activities. The work involves: assisting clients in the use of online reference tools; contributing to the research and preparation of content for the Memorial’s website and publications; and the delivery of public programs.

Core Responsibilities

  • Manage delivery of the reference copy on demand service
  • Support Head Research Centre performing a range of administrative and financial tasks
  • Respond to client enquiries about the Memorial, its collections and Australian military history.
  • Assist clients with accessing the Research Centre's collections.
  • Research and develop text for collection context, access and promotion, exhibition and public programs. 
  • Participate in the development and delivery of activities that promote the Research Centre and its collections through the media, writing for print and online and the delivery of talks and tours to a variety of audiences.
  • Abide by and further the principles and practices of Work Health and Safety as outlined in the WHS Act, taking reasonable care for their own health and safety and ensuring that their acts or omissions do not adversely affect the health and safety of other persons.
  • Within a performance management framework, ensure delivery of required outcomes/outputs, with an emphasis on continuous improvement in a service delivery environment.
  • Contribute to the productive and harmonious functioning of the Research Centre team, both on individual projects and in collaboration with others. 
  • Liaise with Memorial staff, volunteers and other clients. 
  • Work within the legislative framework for managing the Research Centre's collections including, but not limited to, the Australian War Memorial Act, Archives Act and Copyright Act.
  • Manual handling and movement of a wide range of objects and equipment including but not limited to published and archival collections as required.

Memorial employees are expected to model the following behaviours:

Care about their work Understand what is required  
Be enthusiastic                                                    Learn all they can
Contribute fully each day   Be solution focused
Drive results                                                        Don’t give up
Help others, and ask for help                              Make a corporate contribution

The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds, experiences, and perspectives. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds and people with a disability. To be eligible for ongoing or non-ongoing employment, Australian Citizenship is required.

To Apply

Please prepare the following documents before you start your application.  There is no ability to save your application and revisit, it must be completed in one session.

  1.     A response addressing the Selection Criteria (maximum 2 pages)
  2.     Current Resume

Applications should be submitted in WORD ( .doc or .docx) or .PDF. by 11:59 PM (AEST) on 24 November 2019.

For further information on the position, please call the Contact Officer: Andrew Currey (02) 6243 4506.

If you experience any problems with the application system please contact the Recruitment Team on 02 6243 4234 or email

Get started on your application.