The Australian War Memorial has nearly 300 volunteers actively contributing to its mission. They assist in a wide variety of roles, both at the front-of-house and behind the scenes. Our volunteers vary in ages and backgrounds, but all have an enjoyment of interacting with visitors and sharing the stories of our nation.

Current Volunteer Positions:

Voluntary Guides

The role
The Voluntary Guides (VGs) are integrated into the Visitor Services Team within the Commemoration and Visitor Engagement Section of the Australian War Memorial (the Memorial).  The VGs provide a range of guided tours and interpretative services within the Memorial’s Commemorative area and public galleries that enhance the quality of a visitor’s experience at the Memorial. The VGs deliver tours that assist visitors to remember, interpret and understand the Australian experience of war and the impact of war on Australian society. VGs are required to develop and maintain a very good knowledge of Australia’s involvement in war and war-like operations along with detailed knowledge of the Memorial’s history, significance and commemorative function. VGs must develop and maintain a good knowledge of the collection items housed in the Memorial’s displays and galleries.

Under limited direction, working individually or as part of a small team, the VGs will research, plan and conduct 30, 60 and 90 minute tours of the Memorial’s Commemorative area and public galleries. These tours are to comply with Memorial guiding parameters and will be coordinated by the Visitor Services Administration Officer.

The commitment
Successful VG applicants will be required to undertake the Memorial’s VG Initial Training Program. This program involves formal and informal training, education and assessment.

The formal training commences late February 2019 and concludes mid-July.

Training during this period is conducted on most Tuesday’s (5.00pm - 7.30pm) and one to two Saturday’s each month (9.00am - 3.30pm).

Successful VG applicants will also be required to undertake additional research outside these times to further inform their tours.

Volunteers are required to sign an annual Volunteers Agreement (outlines annual responsibilities and obligations).  Amongst other commitments outlined in the Agreement, on successful completion of  the initial training program, VGs are required to:

  1. commit one half day each week for tours as rostered;
  2. attend a set number of professional development and training sessions annually to maintain their guiding skills and knowledge; and
  3. undertake scheduled tour performance reviews.
    Additionally, VGs must be open to constructive critique from Visitor Services and Training Team members, implementing any necessary feedback.

If you are interested, please complete the Voluntary Guide Application Form below and email to: volunteerapplications@awm.gov.au


Research Centre - Family History Area

The Family History Area is seeking volunteers available on weekends to support the family history service located in the Research Centre Reading Room.

The role of Family History Area Volunteers is to:

  • assist visitors to locate information on the Memorial’s website and those of related organisations;
  • refer visitors to the Research Centre Reading Room for assistance with complex enquiries or access to the Research Centre physical collections;
  • provide contact details or assist the visitor to submit their enquiry via the online ‘Ask a question’ service if the Reading Room is not open; and
  • provide a courteous and consistent level of service to all visitors.

Ongoing training sessions are offered throughout year.
Family History Area Volunteers are expected to: 

  • adhere to the APS Code of Conduct, Values and Memorial policies; and
  • abide by and further the principles and practices of Work Health and Safety as outlined in the WHS Act, taking reasonable care for their own health & safety and ensuring that their acts or omissions do not adversely affect the health and safety of other persons.

If you are interested, please complete the Volunteer Application Form below and email to: volunteerapplications@awm.gov.au

Existing Volunteers

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Become a volunteer

Recruitment processes are conducted throughout the year as and when volunteers are required for specific areas.  Application forms for specific volunteer roles will be available here when opportunities arise, so please check back regularly.

Volunteers receive appropriate training relevant to their work, unless they have been recruited because of a special skill they possess. Training periods vary and are provided by expert Memorial staff and guest speakers depending upon the role.

All volunteers are eligible for discounts at the Memorial shop and cafés, as well as being able to attend the various military history lectures organised by the Memorial.

More information

For any general volunteer enquiries, you can get in touch via email or call (02) 6243 4234.