The Memorial began public consultation on the development in 2018 and has continued to offer opportunity for public input at each stage of the project. This consultation approach will continue as we consult on gallery content and exhibition development, engaging various community-led advisory and focus groups to guide decision-making. Public feedback will continue through surveys and online forums.
Detailed reporting and consultation outcomes to date can be viewed on under Reports and Documentation.
Project Plans and Approvals
Main Works Consultation
Consultation is now complete.
The National Capital Authority (NCA) held the community consultation period for the Memorial’s Major Works design packages, offering opportunity for the public to provide feedback on the architectural designs of the project plans.
On 24 November 2021, the NCA approved the Memorial’s three Major Works packages for the Development Project: Main Works Package 1 (the Southern Entrance), Main Works Package 2 (the CEW Bean Building extension) and Main Works Package 3 (the new Anzac Hall).
Main Building Refurbishment
The Main Building Refurbishment project is the localised (select areas) internal reconfiguration and fit-out of the Australian War Memorial Main Building.
The project is being undertaken as stage 2 of the AWM Development – a program of works that addresses the broader constraints on display space and visitor amenity at the Memorial.
Stage 1 (approved and under construction) includes the new Southern Entrance, Glazed Link, Anzac Hall and CEW Bean Building expansion.
Stage 1 enables the removal of the research centre and some back of house functions from the Main Building to free up space to enable gallery expansion.
The main building refurbishment project includes works to parts of the main building to:
a) Provide equitable circulation routes with new corridors, lift and staircase
b) Create gallery areas (shell only - for future fit-out)
c) Reconfigure existing back of house functions into a smaller footprint
d) Provide new visitor amenities such as toilets, first aid room and respite room
e) Expand and enhance the educational facilities
f) Remove plant and storage functions from the external Gate 4 maintenance area and construct amenities for visitors to the educational area.
The project does not change the functions of the Australian War Memorial.
The Main Building Refurbishment project has been referred to the Department of Climate Change, Energy, Environment and Water for consideration under the Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act).
As part of that process, a Heritage Impact Statement has been prepared against the Memorial’s Heritage Management Plan 2022 (PDF - 4.0 MB).
View the plans of the proposed works (PDF 8.6 MB).
The referral process includes a period of community consultation undertaken by the Department of Climate Change, Energy, Environment and Water. Details can be found on the DCCEEW website: https://epbcpublicportal.awe.gov.au/open-for-comments/
Proposed Main Building refurbishment fit-out
Our Gallery Development team is undertaking targeted community engagement with a variety of individuals and groups to seek specific input into the gallery content development process. This will include five community Advisory groups which will meet with our team and give advice on the exhibitions for the duration of the project.
Aboriginal and Torres Strait Islander Advisory Group – national Indigenous representation will provide cultural advice and guidance for the future development of the Memorial.
Youth Advisory Group – prominent young Australians from diverse backgrounds and with proven community connections will provide advice and feedback on proposed gallery content to ensure the sustainability and relevance of the Memorial for future generations.
Access Advisory Group – a group that is inclusive and representative of people with diverse needs.
Veterans Advisory group – representatives from various ex-service organisations, associations and individuals contributing to veteran’s welfare.
Diversity Advisory Group – a group reflecting the diversity of Australian people, including representation from culturally linguistically and diverse backgrounds
List of members to the Advisory Groups
Senior Advisor, Culture and Diversity at the College of Science- ANU
Highly experienced artist and activist, Natalee Thomas has a degree in traditional printmaking and drawing. Her work has appeared in magazines and given her the opportunity to act as a keynote speaker on panels for young women with disabilities. In 2019, she won the Michelle Firestone Scholarship award for Mental Health. She went on to join advocacy panels and become a member of disability groups across Australia before an appointment as Project and Training Coordinator at Accessible Arts. Ms Thomas works as Senior Advisor for Culture and Diversity at the College of Science at the Australian National University.
Ms Thomas joined the Australian War Memorial’s Access Advisory Group to further her positive impact on the community. She looks forward to seeing the outcomes of the advisory group implemented within the Memorial’s new galleries and public spaces.
Executive Officer, Deafness Resource Centre
Joe Symons was born with moderate to severe bilateral hearing loss and has worn hearing aids for most of his life. Having learnt how to self-advocate, these experiences enable him to help other people with a hearing loss.
Joe is a trained graphic designer with his own clothing company, Arrowman Designs and was runner up of the Shepherd Centre’s 2019 Alumni Achiever Award. Volunteering for the Shepherd Centre, Mr Symons has been part of LOUD Shirt Day for over eight years, raising funds for the centre, and in 2020 was the centre’s Alumni Ambassador.
Joe started working with people with a hearing loss at the Canberra branch of Better Hearing Australia before going on to work at the ACT Deafness Resource Centre (DRC) in a communications and social media role, with a promotion to executive officer in June 2023. He is a part of numerous disability advocacy groups representing people in the ACT with a hearing loss. The DRC is a one stop shop for information, support and guidance for people with a hearing loss, which also specialises in assistive technology for people with a hearing loss, including alerting systems and personal microphones.
A passionate advocate for access and equity, Casey Heffernan balances professional and lived experience to provide insight into inclusive design. Having worked as an inclusion support officer at the Department of Agriculture, Water and the Environment, Ms Heffernan is deeply familiar with accessibility and government policies affecting people with disability. Casey is involved with Accessible Arts Canberra, utilising her knowledge to create opportunities for access and representation within Canberra’s art scene.
As a member of the Australian War Memorial’s Access Advisory Group, Ms Heffernan is proud to continue to apply her experience in a manner which will benefit all Australians, playing a part in ensuring that the diverse stories of the Australian Defence Force are available to all audiences.
Autism Friendly Australia
Autism Spectrum Australia
Mathew Oastler is an experienced and passionate access advocate who started his career as a support worker with Aspect Adult Community Services in 2015. His passion for equal and respectful accessibility rights for all Australians has led him to leadership roles, including a position as regional coordinator, and a role in the organisation’s quality team, ensuring that processes and practices meet National Disability Insurance Scheme requirements. Mr Oastler currently works as co-ordinator of Autism Friendly Australia, where he employs his knowledge of policy, advocacy and practice to benefit the community.
By participating in the Australian War Memorial’s Access Advisory Group, Mr Oastler’s experience will ensure that a diverse range of accessibility needs are met.
Autism Spectrum Australia
A highly respected autistic researcher and advocate, Emma Gallagher has provided insight and input into numerous access-focused studies. Since beginning work for Aspect in 2016, Miss Gallagher has contributed to the organisation’s most successful projects, providing input at numerous stages. She was a founding member of the Aspect Think Tank, a remunerated group of adults on the autism spectrum who provide advice regarding day-to-day autism practices.
A keen advocate for the rights and needs of the autistic community, Miss Gallagher is excited to play a role in the Australian War Memorial Access Advisory Group. She views the opportunity to combine her passion for advocacy and the representation and remembrance of the Australian Defence Force community as a highlight in her already impressive career.
Guide Dogs NSW/ACT
Jennifer Moon holds a Masters of Cognitive Science, Bachelor of Arts (Disability Studies, and an international certification for Orientation and Mobility, and is a qualified Access Consultant. She has worked in the field of vision impairment for over 30 years, collaborating with people who are blind or have low vision to navigate their environments safely and independently. Ms Moon has worked with Guide Dog organisations across five states of Australia – including communities on Queensland’s Cape York Peninsula, Thursday Island, and outback New South Wales – and internationally, including in the United Kingdom and Siberia. She currently works with Guide Dogs NSW/ACT, providing advice, information and educational training programs to help improve access and inclusion for people who are blind or have low vision.
National Ethnic Disability Alliance and Accessible Arts
A queer asylum seeker with a disability, Mx Al Azmi has become a powerful voice within Canberra’s advocacy community. Since moving to Australia in 2015, they have actively pursued their passion for achieving justice for those who need it most. In 2019, Mx Azmi worked as a member of an information, linkages and capacity building project called Supportive Decision Making, aimed at helping women and non-binary people increase their capacity for self-advocacy. Mx Azmi’s achievements includes extensive work with Tranz Australia and the production of a documentary project discussing domestic abuse, with a focus on migrant and refugee youth. This project received the 2020 YOGIE Award for Outstanding Achievement in Youth Participation.
With an extensive and diverse background, Mx Azmi will make a strong contribution to the Australian War Memorial’s Access Advisory Group. Their ability to provide insight into the accurate representation and needs of different communities will ensure that the Memorial’s new galleries are accurate and accessible.
Lindy Hou OAM
Diversity and Inclusion Advocate
Lindy Hou is passionate about sharing her journey with others and empowering them to achieve their personal best. Before losing her sight, Ms Hou built a career as a computer consultant for major corporations’ specialising in accounting systems, gaining extensive experience of the corporate environment and its stresses and challenges. Ms Hou has since used this knowledge to embark on a career as a well-respected motivational speaker and life coach.
With an ability to connect with a wide range of people, Ms Hou will be a strong asset to the Australian War Memorial’s Access Advisory Group.
Francis (Frank) Lampard OAM
Aboriginal Veterans South Australia
Francis (Frank) Lampard OAM is a retired service member and a passionate advocate for the Aboriginal people of Australia. He served in the Australian Regular Army after being called up for National Service from 1967 to 1969. He is the Co-Chair of Aboriginal Veterans South Australia and a member of the Veterans’ Health Advisory Council South Australia.
His passion for Aboriginal culture – and support for greater engagement and economic opportunities, better government services, and stronger Aboriginal communities – are reflected in his continuous involvement in community committees and programs, including the South Australian Museum Partnership Committee, the Taingiwilta Pirku Kawantila Project Aboriginal Governance Panel, the Wardliparingga Aboriginal Health Equity, the South Australian Health and Medical Research Institute, and the Governing Body of Northern Adelaide Local Health Network.
Mr Lampard is keen to play a role in furthering the recognition and acknowledgement of Australia’s Indigenous community’s service to Country. He is excited about the steps the Australian War Memorial is taking to continue our story of service in the Memorial’s Development Project.
Wing Commander Cheryl Neal
Yuin Language group
Wing Commander Cheryl Neal is a decorated member of the Royal Australian Air Force, and a proud descendant of the Darug people from Western Sydney and the Yuin people from the South Coast of New South Wales.
Throughout her 35 years of service – including in roles as Deputy Director of Diversity and Inclusion for the RAAF, Senior Indigenous Liaison Officer, and Senior Indigenous Project Officer in Headquarters Air Command – she has worked tirelessly as an advocate for Indigenous peoples in the Royal Australian Air Force and the Defence community.
She is a recipient of various Defence service medals and awards, including the Afghanistan Medal, the Australian Defence Medal and Australian Active Service Medal with clasps ICAT and Iraq 2003 and a Chief of Joint Operations Gold Commendation, which reflect her high level of experience and recognition within the Australian Defence Force to act as a voice for fellow members of the Indigenous Defence community.
Wing Commander Neal views the Australian War Memorial as sacred ground for honouring Australians who have served their country, as well as being an important place of storytelling. With the expansion and modernisation of the Memorial underway, the opportunity to play a foundational role in the inclusion and display of Aboriginal and Torres Strait Islander culture and people is of great importance to her.
Squadron Leader Gary Oakley OAM
Gundengurra language group
Aboriginal and Torres Strait Islander Veterans and Service Association
Squadron Leader Gary Oakley OAM worked at the Australian War Memorial for 25 years, 22 as an exhibitions curator. During this time he advocated for the Aboriginal and Torres Strait Islander community through his role as the Memorial’s inaugural Indigenous Liaison Officer.
He has been strongly involved in the affairs of First Nations people through the Australian Defence Force, the Australian Public Service, and other organisations. He is currently the National President for the Aboriginal and Torres Strait Islander Veterans and Service Association, and is a member of a number of groups, including Canberra Museums and Galleries, the Defence Indigenous Cultural Advisory Group, and the Air Force Senior Indigenous Leadership Circle.
Squadron Leader Oakley was awarded the Order of Australia Medal in 2019 and was made a Fellow of the Australian War Memorial for his continued work in telling the stories of First Nations Peoples’ history in defence of country.
He is enthusiastic to be a member of the Memorial’s Aboriginal and Torres Strait Islander Advisory Group, helping his people and fellow veterans to gain continued recognition and representation for their service to Country. It is his goal to help Australia recognise its First Nations Peoples.
Lorraine Hatton OAM
Quandamooka/Ngughi/Noonuccal language groups
Lorraine Hatton is a formally recognised Quandamooka Woman and Elder from the Ngughi/Nunukul tribes of Minjerribah and Mulgumpin (Moreton Island). Having served for more than 21 years in the Australian Regular Army, Ms Hatton continues to serve through her many roles as an advocate for Australian Aboriginal and Torres Strait Islander veterans.
Some of Ms Hatton’s achievements and positions since her retirement from the army in 2007 include the Indigenous Elder of the Australian Regular Army, the appointed Board President/Chair of the Queensland Aboriginal and Torres Strait Islander Dedicated Memorial Committee Incorporated, a member of the University of Southern Queensland Council/Board, a mentor for the Preston Campbell Foundation and the Gold Coast Titans Deadly Futures and Community Program, a lifetime member of the Australian National Flag Association, the Indigenous Ambassador for Corporate Protection, the inaugural Patron for the Indigenous Youth Mobility Pathways Project 2019–2022, a recipient of the Order of Australia Medal in 2019, and a member of the Queensland Veterans Council/Board.
Aunty Lorraine is widely recognised as a leader and ambassador of Community Capability Building and Relationship Enhancement, Cultural Awareness Facilitation and Veterans Advocacy. She is a sought after keynote speaker to a variety of government, corporate and community-based organisations and is highly regarded as an inspirational role model.
Her spirit of leadership and passion will ensure that she plays a strong role in the Australian War Memorial Aboriginal and Torres Strait Islander Advisory Group.
Dr Jackie Huggins AM FAHA
Bidjara/Birri-Gubba Juru language groups
National Congress for Australia’s First Nations
Dr Jackie Huggins AM FAHA is Bidjara and Birri-Gubba Juru from central and north Queensland. As a historian and author, she has made her career, over four decades, in areas of reconciliation, history, the arts, environment, leadership, education, prison reform, domestic and family violence, health, housing, literacy, disability, human rights, women’s issues and other social justice initiatives. Dr Huggins has been prolific in devoting her life to ensuring a just and equitable outcome for her people, and to reconcile a just and fair Australia.
Dr Huggins is a former member for the National Council for Aboriginal Reconciliation, Co-Chair for Reconciliation Australia, the National Congress of Australia’s First Peoples, the Treaty Advancement Committee, and the Pathway to Treaty Eminent Panel and Working Group in Queensland. She has also been Chair of the Queensland Domestic Violence Council Board, Council member for the Australian Institute Aboriginal and Torres Strait Islander Studies, Board Member for the Queensland State Library, Co-Commissioner for Queensland for the National Inquiry Into the Separation of Aboriginal and Torres Strait Islander Children From Their Families (The Stolen Generation), and was the First Nations Peoples Strategic Advisory Group member for the Disability Royal Commission. She worked at the University of Queensland for 14 years, and is an Honorary Professor at the Australian National University, School of History.
Dr Huggins’ current positions include Co-Chair of the National Apology Foundation, and First Nations Advisory Committee Australian War Memorial.
Gunaikurnai language groups
Marianne has a background in human services, education and training, family violence policy, systems and reform, Aboriginal affairs, and community organisations.
She has experience in strategic policy development and regional partnerships and works to co-design and develop effective processes for the evaluation and validation of programs, systems, and structures.
Her fields of study include business, business analytics, education, and data analysis.
Marianne is the co-chairperson of the Aboriginal Torres Strait Islander Advisory Group at the Australian War Memorial and an appointed member of the Victorian Marine and Coastal Council.
Shirly Mooney OAM
Wongi language group
Having started nursing school at the age of 16, Shirly Mooney was also young when she joined the Australian Army. After marrying a serving member of the Special Air Service Regiment in 1958, Mooney was automatically discharged from service, and shifted her focus to the support of families of Australian Defence Force veterans. She has pursued her passion for over three decades, earning the Medal of the Order of Australia in 2017. Ms Mooney has continued to be involved in military support services, with roles as Welfare Officer for the Australian Special Air Services Association, Convenor of the Defence Force Welfare Association’s Defence Widows Group, and President of the Royal Australian Nursing Corp Association.
Membership of the Australian War Memorial Indigenous Advisory Group is not a responsibility she takes lightly. In this position she will ensure that the experiences of her father, husband and family – as well as her own – are appropriately represented in the Australian War Memorial.
Commander Bertram Slape OAM
Larrakia language group
Commander Bertram Keith Slape OAM enlisted in the Royal Australian Navy in 1972 and served on HMAS Melbourne before being posted to the United Kingdom, where he underwent submarine training. For his professionalism and commitment to the highest possible standard, Commander Slape was awarded the Australia Day medallion in 1996. The following year, he was awarded the Medal of the Order of Australia for his meritorious service. He has served in submarines for 26 years, deployed to Banda Aceh on HMAS Kanimbla as a part of the international humanitarian response to the Indian Ocean earthquake, and spent much time in the Middle East.
Commander Slape is passionate about his work as part of the Australian War Memorial’s Aboriginal and Torres Strait Islander Advisory Group, as he feels this will be a powerful means of sharing his story – not only with his three grown children but also with the nation. He is passionate about the need for the stories of Indigenous people in the Defence Force to be told, and is proud to be part of the Memorial’s effort to do so.
Auntie Brenda Hodge
Auntie Brenda Hodge is a respected Tasmanian Aboriginal Elder, and a proud descendant of Mannalargenna and the Trawlwoolway/Paireebeene people of north-eastern Tasmania.
She was employed as an Elder in Residence at the Riawunna Centre for Aboriginal Education at the University of Tasmania for almost four years.
Auntie Brenda has a strong personal commitment to the promotion of reconciliation and cultural awareness in the wider community. In 1998, Auntie Brenda was awarded the Tasmanian Award for Humanitarian Activities; just one of the many accolades she has received.
Auntie Brenda is always striving for ways to better her community, and it is for this reason that she has joined the Australian War Memorial’s Aboriginal and Torres Strait Islander Advisory Group. She is enthusiastic about being an integral part of the Memorial’s continuing story and to help provide a voice for Indigenous service personnel and veterans.
Dr Farkhondeh Akbari
Postdoctoral Fellow, Gender, Peace and Security Centre, Monash University
Farkhondeh Akbari is a postdoctoral research fellow at Monash University where she researches inclusive peace, diplomatic actors, feminist foreign policy and the women, peace, and security agenda. She has recently published research on the Taliban's gender-apartheid regime in Afghanistan. Farkhondeh completed her PhD in diplomatic studies at the Coral Bell School of Asia Pacific Affairs at the Australian National University. She has work experience at the Department of Political Affairs at the United Nations Headquarters in New York, the Afghanistan Independent Human Rights Commission, and the Afghanistan Independent Directorate of Local Governance in Kabul.
Dr Akbari leads a grassroots non-for-profit NGO taking a bottom-up approach to development and peacebuilding in Afghanistan, focusing on women’s empowerment. She is also an activist, using her scholarly research to advocate for women's rights, inclusive peace, and the rights of marginalised ethnic groups in Afghanistan.
Aunty Sana (Susan) Balai
Museum Curator, City of Logan
Aunty Sana (Susan) Balai was born on Buka Island in the Autonomous Region of Bougainville, Papua New Guinea. She is a Bougainville elder born to the Nakaripa clan of the Hakö peoples from Buka Island. An applied science graduate, Aunty Sana spent more than 13 years working for Bougainville Copper Limited in the Analytical, Environmental Research and Development Studies Laboratories, Pilbara Laboratories Niugini Limited, and PNG Analytical Laboratories.
Aunty Sana has had an extensive career working in museums including the Melbourne Museum (1997–2002) and the National Gallery of Victoria where she was Assistant Curator of Indigenous Art, with art from the Pacific as her main focus.
Aunty Sana co-curated the Women’s Wealth project for the APT9 (Asia Pacific Triennial 2018–2019) which showcased artwork by women from Bougainville, the Solomon Islands, and Australia. Aunty Sana is currently the museum curator of the Living Museum of Logan at the Kingston Butter Factory Cultural Precinct with the Logan City Council in Queensland.
Executive Director, Massoud Foundation Australia
Bilal Waheed is the founder and executive director of the Massoud Foundation Australia.
Bilal actively supports newly arrived refugees and advocates for those seeking humanitarian protection. He has had a strong focus on girls’ education, sponsoring female teachers and facilitating online education for disadvantaged girls in Afghanistan.
Bilal is committed to helping diverse Australian communities, providing resettlement support to newly arrived refugees from Afghanistan, fostering relationships between different ethnic and religious groups through meaningful cultural exchange, advocating for gender equality, social justice, and human rights. Most importantly he has community-oriented views. Bilal is passionate about philanthropy and intercultural works.
Bashar Hanna OAM
President, Australian Mesopotamian Cultural Association
Bashar Hanna is a civil engineer, project manager, businessman, social worker, educator, multi-instrumentalist, composer, writer, choir leader, producer, and arts and community cultural development specialist.
Bashar has designed and implemented social change through creative initiatives which aim to connect, engage and empower the creative capacity and social cohesion of culturally and linguistically diverse Middle Eastern communities in Sydney, and broader Australian communities. His focus has been chiefly on disadvantaged residents, families and youth.
Bashar also operates an arts and community development consultancy based in the heart of multicultural Fairfield City. His goal is to facilitate creative partnerships to build an inclusive Australian community through the beauty of song, art and shared understanding. In 2019, Bashar established the Australian Mesopotamian Cultural Association. He is its current public officer.
Bashar won the 2015 ZEST Award for community leadership, and in 2018 was named a Community Fellow of Western Sydney University. In 2021, Bashar was awarded the Order of Australia Medal for his long and distinguished service to multiculturalism and refugee support in Western Sydney. That year, he was named Influencer of the Year by the Third Sector. On Australia Day 2022, Bashar was awarded the Volunteer of the Year Award by Fairfield City Council.
An Australian citizen of Mesopotamian descent, Bashar carries a message of peace and love: a reminder that we as humans can live in intercultural and inter-community harmony.
Gil Santos was born in Bazartete, Timor-Leste in 1970. Gil and his seven siblings left Timor-Leste in 1982 for Portugal, reuniting with his widowed mother and younger sister who had left Dili in 1979. Arriving in Melbourne in 1985, he joined the Westall Timorese Soccer Club Band with his brothers and friends, and played in community bands such as Kadi-Ain and Lemorai Band.
In 1992 after the capture of Timorese resistance leader Xanana Gusmao by Indonesian armed forces, Gil teamed up with David Bridie (from the band Not Drowning Waving) and Paulie Stewart and other members of the band Painters and Dockers. With other Timorese musicians they recorded the Rose Tattoo song We Can’t Be Beaten in English and Tetum. In the mid-1990s, Gil, Paulo Almeida, Billy Abbot and Paulie Stewart formed the Dili Allstars band and wrote and recorded the song Liberdade, which was popular in the lead-up to the 1999 independence referendum, and continues to hold a special place in Timorese memory.
The Dili Allstars toured widely. Gil worked on various film and theatre productions, and many album compilation projects. He recorded, played and toured with Australian musicians such as Paul Kelly, Peter Garett, Ross Wilson and Ross Hannaford. Throughout this period Gil produced successful events and concerts that raised money to support the political struggle and humanitarian needs back home.
These days you can still catch Gil playing with Paulo Almeida and Zeca Mesquita in the band Mystic Trio. The Dili Allstars have re-formed and continue to share the spirit of struggle and resistance and keep the music, culture and art of Timor-Leste alive through storytelling, social engagements with the community, and mentoring young people.
President, Afghan United Association South Australia
Settlement Director, Middle Eastern Communities Council South Australia
Hussain Razaiat arrived in Australia as a refugee from Afghanistan in 2001. He completed his postgraduate studies at Victoria University, and a Master’s degree of Islamic Studies at Charles Sturt University. He is currently studying a Juris Doctor degree at Flinders University.
Hussain has been involved with the settlement of Middle Eastern communities for nearly two decades and has held the role of Settlement Director for the Middle Eastern Communities Council of South Australia since 2007.
He is the President of the Afghan United Association Inc. and the co-founder of Wali-E-Asr Centre, which supports the Afghan community in South Australia.
Hussain is a member of the South Australian Multicultural Commission, a Justice of the Peace, and a former instructor at TAFE SA who is a National Accreditation Authority for Translators and Interpreters-accredited translator and interpreter in three languages.
Secretary, Solomon Islands Brisbane Community
Katie Fono emigrated from Solomon Islands to Queensland with her immediate family on a sponsored work visa in 2005.
Katie has always had a keen interest in connecting with fellow Solomon Islanders living in and around the greater Brisbane region. She has held the role of Secretary for the Solomon Islands Brisbane Community Inc since 2019. The community has worked to establish dialogues with other Solomon Island groups and communities around Queensland. The Solomon Islands Brisbane Community Inc works closely with community partners such as the Pacific Islands Council of Queensland, the Ethnic Communities Council of Queensland, the Pasifika Women’s Alliance, and the Pacific Australia Labour Mobility seasonal workers group.
Katie hopes to forge a connection and understanding between the Solomon Islands community and the Australian War Memorial’s Development Project, and to make a positive contribution as a member of the CALD Advisory Group.
Layla Naji graduated as a mechanical engineer in Baghdad before developing her career in Australia in the fields of arts and cultural development, health education, and disability employment services. She has provided cultural consulting services for the arts and culture sector, is Creative Director of the Shanasheel Iraqi Cultural Festival, and has organised the Arabic calligraphy group in Auburn for over five years. Layla is a visual artist who has worked on a number of public art projects with Auburn Council and has exhibited her work in galleries across New South Wales.
Layla works to foster the integration of newly arrived refugees settling in Australia through education and employment with the Iraqi Australian University Graduates Forum, and was the co-founder and convenor of its Cultural Salon. She has been a member of the management committee of the Multicultural Network (formerly Bankstown Area Multicultural Network) for over ten years.
Somali Community Inc.
Nasteha Mohamud is an experienced community development professional and an emerging multicultural leader with years of dedicated service in the not for profit and public service sectors. With a passion for building community capacity and belonging, Nasteha has made a significant impact through her leadership in community engagement projects aimed at fostering community resilience and strengthening participation.
Throughout her career, Nasteha has demonstrated an unwavering commitment to and success in building the knowledge and networks of community. She recognises that empowering individuals and groups with the necessary skills and resources is crucial for sustainable community growth. By fostering strong community partnerships, Nasteha creates an environment that encourages collaboration and collective action.
Nasteha has recently been inducted into the Victorian Multicultural Honour Roll, recognising her exceptional and lasting contributions to multiculturalism in Victoria.
Community Development Training Lead, Community Refugee Sponsorship Australia
Chair, National Refugee-led Advisory and Advocacy Group
Director, Centre for Multicultural Youth
Shabnam is a community development practitioner who is passionate about cultivating true partnerships between communities and structures of power to create lasting solutions and social change.
She grew up as a Hazara Afghan refugee in Pakistan before arriving in Australia at the age of 15. Inspired by her experience of forced displacement, she is a strong advocate for the meaningful participation of refugees in addressing the complex challenges of resettlement, inclusion, and belonging.
Shabnam has founded and led multiple initiatives supporting refugees and host communities in Australia and abroad. She is part of a small team at Community Refugee Sponsorship Australia working to establish a holistic, community-led refugee sponsorship program in Australia, with a focus on building community capacity to welcome newcomers. She is the inaugural Chairperson at the National Refugee-led Advisory and Advocacy Group, creating spaces for the effective elevation of voices with lived experience in making key decisions, policies, and discourse about refugees. A Director at the Centre for Multicultural Youth, Shabnam also serves on multiple government advisory boards influencing policy design and program delivery to devise unique solutions for the unique challenges and opportunities facing refugee and migrant communities in Australia.
She is an emerging leader in the Afghan Australian community and since the fall of Kabul in August 2021 has been part of the national coordination team leading the Action for Afghanistan campaign, galvanising public support to urge the Australian government to take swift and adequate action in response to the crisis and in line with Australia’s 20-year engagement in Afghanistan.
She was recently inducted to the Victorian Honour Roll of Women for her tireless work in promoting refugee rights, social cohesion, meaningful diversity and inclusion. She is also a former karate champion with multiple national and international titles to her name.
Sokha (Lisa) Nagatsuka
President of Cambodian Living Arts and Culture of NSW Inc.
Sokha (Lisa) Nagatsuka was born in 1973 in Battambong Province in Cambodia. With the Pol Pot regime in control of Cambodia between 1975 and 1979, Sokha and her family were forced to leave their home town to work in a labour camp. When Vietnamese forces occupied Cambodia in 1979, Sokha and her family fled to a Thai refugee camp and lived there until 1983. That year, when she was 10, Sokha’s family came to Australia with the assistance and support of the Khmer Community of New South Wales.
Sokha has felt passionate about Cambodian arts and culture since she was a young child. Her father operated the Sunday Khmer Language School in 1986, and Sokha taught traditional Cambodian dance and performance at community events. In 2018 she established the Cambodian Living Arts and Culture of NSW Inc. to preserve and maintain Cambodian arts and culture for present and future generations of Cambodians.
Sokha is an active volunteer for associations such as Khmer Community of NSW, Cambodian-Australian Welfare Council where she is the Director of Arts and Culture, Bonnyrigg Khmer Language School, the Bushido Judo Club and the Cambodian Buddhist Society.
John Hardgrave has been working in senior positions with ex-service organisations and advocating for veterans’ issues for over five years. He has a particular interest in bringing to light stories of the Australian Defence Force in Afghanistan, highlighting stories of service during Australia’s longest war.
After more than 18 years of service in the infantry, with operational service in Solomon Islands, Timor-Leste and Afghanistan, and deployment in domestic operations such as the Queensland Flood Assist, Mr Hardgrave was recognised as an Australia Day Dickson Citizen of the Year in 2022 for his contribution to the local community.
Mr Hardgrave is honoured to be part of the Veterans Advisory Group and looks forward to representing the unique insights, rewards and sacrifices, and varied experiences of veteran servicemen, servicewomen and their families.
Commodore Michele Miller AM, RAN
Board, Soldier On
A veteran and the partner, daughter and granddaughter of service personnel, Michele has a keen interest in Australia’s national security operations and continues to play an active role in the Royal Australian Navy Reserves. Alongside numerous service achievements, Michele has been a non-executive director of the veteran charity Soldier On since 2012, and was made a member of the Order of Australia in 2018.
Michele is passionate about the role that the Australian War Memorial plays in representing the experiences of Australians who have served the nation in times of peace and conflict, and is excited to help in depicting these stories accurately, truthfully and meaningfully through her contribution to the advisory group.
Lieutenant Colonel Kevin Humphreys DSC
Mental Health Ambassador
Founder and Executive Director of Cor Infinitus
Founder and Executive Director of Cor Infinitus, Kevin Humphreys has had a long and diverse career in the Australian Defence Force. For more than 20 years, Mr Humphreys served in the Australian Army, flying Black Hawk and Chinook helicopters in Timor-Leste, Iraq and Afghanistan. Between 2006 and 2007, he commanded the Chinook Task Group in Afghanistan. Mr Humphreys has become a proud advocate for awareness of veteran mental illness and suicide. Through his work at Cor Infinitus he has been able to provide dignity and respect to the families of those who have served the nation and taken their own lives.
Mr Humphreys views the Australian War Memorial as the most hallowed ground for Australian military history and contemporary service commemoration. Being part of the advisory group is an honour which connects him to the next chapter of the Memorial’s role in sharing stories of triumph, tragedy, courage, anguish and hope.
Professor Tracy Smart AO
Military and Aerospace Medicine (College of Health and Medicine), the Australian National University
Member, Defence Honours and Awards Appeals Tribunal
Former Surgeon General of the Australian Defence Force, recipient of the 2021 Australian National University Chancellor’s Award, and professor of military and aerospace medicine, Tracy Smart has a strong connection to the Australian War Memorial. With strong memories of visiting the Memorial as a child with her mother, Professor Smart recalls feeling a deep personal connection to Australia’s military history through being able to find the names of her uncle and great-uncle on the Memorial’s Roll of Honour.
As a member of the Australian War Memorial’s Veterans Advisory Group, Professor Smart is keen to utilise her passion for mental health awareness, resilience, and veterans’ issues. She is keen to contribute to the next iteration of the Australian War Memorial’s story, and to help in depicting the experience of her time in the Australian Defence Force.
Invictus Games athlete
Australian Sports Medal and Australian Defence Medal recipient Thomas Foster has a strong interest in the social inclusion and wellbeing of Australia’s service personnel and its veterans. Mr Foster wishes to utilise his experience as an active member of the Young Veterans organisation, and an Invictus Games gold medal athlete, to help implement a single Australia-wide standard for the services accessible by veterans, from housing and emergency support to help with mentorship to provide assistance in post-Defence careers.
Mr Foster looks forward to the opportunity to help further the nation’s understanding of Australia’s fallen, injured, serving and surviving service personnel while ensuring they receive the respect they deserve. By aiding in the creation of the Memorial’s next chapter, he takes pride in the knowledge that he will be able to help ensure that an accurate depiction of Australia’s experience of service will lead to public understanding of who service personnel are, what they do, and why they choose to serve.
Sergeant Peter Rudland (Ret’d)
Invictus Games athlete
Pain Australia Ambassador
RSL Australia Ambassador
Kokoda Program Ambassador
Sergeant Peter Rudland’s 28 years of service, including time in Afghanistan, has allowed him to become a strong and vocal advocate for Australia’s veterans. Since his return from service, this has been achieved through his participation in and support for the Invictus Games, his role as ambassador for Pain Australia, RSL Australia, and the Kokoda Program, and as a board member for RedSix, a mental health app for the defence and veteran community.
After being wounded while serving in Afghanistan, Sergeant Rudland turned his attention to helping the veteran community. The opportunity to contribute to the Memorial’s continuing story is a source of great pride for him, and he feels very honoured to have been asked to be involved.
Department of Defence, Defence Member and Family Support
Cathy Arcus has worked for Defence for over 20 years, improving and supporting the lives of Australia’s veterans and their families. Through this work she has pursued her passion for acknowledging and celebrating the contribution that these families make and the importance of a strong Defence community. Ms Arcus was awarded an Australia Day Medallion for her work and continues to be an inspiration to her peers.
In joining the Australian War Memorial’s Veterans Advisory Group, Ms Arcus hopes to further contribute to understanding and celebrating the lives, sacrifices and achievements of veterans and their families. She looks forward to ensuring that the Memorial’s next chapter will acknowledge the contributions made by the families of those who serve our country.
Lieutenant Colonel Richard Moor (Ret’d)
Australian Special Air Service Association
Lieutenant Colonel Rick Moor is a veteran with 40 years’ service in the Australian Regular Army and nine years’ service in the Australian Army Reserves. Twenty-four years of his service was spent on Special Forces appointments, resulting in deployment to 21 different nations, including long term postings to the United States of America and Papua New Guinea, and active service in East Timor and Afghanistan.
Lieutenant Colonel Moor was awarded a Distinguished Military Service Medal by the government of Papua New Guinea and a commendation from the Chief of Defence Force. He is currently serving as Vice Chair for the Australian Special Air Service Association.
Lieutenant Colonel Moor joined the Australian War Memorial’s Veterans Advisory Group to continue his work as an advocate for Special Operations Command Units, veterans and serving personnel.
Phil Winter AM CSC ADC
CEO RSL Australia
Brigadier Phil Winter AM CSC ADC is a highly experienced veteran and CEO of RSL Australia. He served in artillery and intelligence units in the Australian Defence Force for 42 years, and 12 years in the Australian Federal Police.
With a keen interest in veteran issues and military history, Brigadier Winter has joined the Australian War Memorial’s Veterans Advisory Group for the opportunity to be involved in the Development Project, and the next era of telling the stories of Australia’s contemporary service personnel. He is enthusiastic to share this experience, as he feels that the gallery development process is pivotal to the commemorative experience of visitors in understanding Australia’s ongoing experiences of war and conflict.
Australian War Widows NSW
As an active board member and State President of Australian War Widows NSW, Mrs Queen Dunbar is admired for spending her time advocating on behalf of Australian war widows and their families. She has represented her organisation at events and meetings with state and federal stakeholders, and the Department of Veterans’ Affairs’ female veterans and veterans’ families’ forums.
These opportunities have helped Mrs Dunbar to understand and guide policy developments in the veteran sector.
Sharing her lived experience of post-traumatic stress disorder and her husband’s suicide, Mrs Dunbar has become an active advocate for Defence and veteran suicide awareness. She has collaborated with other interested parties and provided public and individual submissions for the Royal Commission into Defence and Veteran Suicide. Mrs Dunbar seeks opportunities to promote war widows with other organisations, acknowledging the support they provide to veterans, their families, and the wider community.
By joining the Australian War Memorial’s Veterans Advisory Group, Mrs Dunbar hopes to represent the next chapter of the Australian Defence Force and share veterans’ untold stories. She hopes that the Memorial can further assist the general public to understand and appreciate the sacrifices of those who have served and continue to do so.
Major Brett C Grosser (Ret’d)
Totally and Permanently Incapacitated Federation of Australia
Major Brett C. Grosser (Ret’d) holds extensive qualifications including Graduate and Post Graduate law degrees and a Master of Arts (Public Sector Leadership). With 25 years of service in the Australian Defence Force, his extensive experience has brought him the respect and admiration of the veteran community. Brett is currently the President of the TPI Association of South Australia.
Major Grosser is an Infantry Officer and has served on a number of deployments including, as Operations Captain on Exercise Suman Warrior, Rifle Company Butterworth and with Overwatch Battle Group 3 embedded with British forces in Al Basrah as SO3 Borders Training Team. The tradition of service runs in his family; His wife Katie is an Afghanistan veteran and his two sons are both serving members of the defence force, one a Physical Training Instructor in the Army and one an Officer Cadet in the Navy currently completing his degree at the Australian Defence Force Academy. Major Grosser places a strong value on ensuring that the history and continuing story of Australian service personnel are depicted faithfully to the Australian people and is extremely proud of his place on the Australian War Memorial Veterans Advisory Group.
Lieutenant Commander David J. Manolas, RAN (Ret’d)
Naval Association of Australia
Lieutenant Commander David J. Manolas, RAN (Ret’d) began his naval career in 1965 at age 15. Specialising in gunnery, he was selected for officer training in the United Kingdom, graduated from the Royal Navy College Dartmouth in 1979, and returned to Australia in 1981. After a number of gunnery-specific and executive category appointments, he completed full-time service in 2001.
After a long and accomplished career, he transferred to the RAN Reserves in 2001 and took on the role of Major Events Coordinator in HMAS Harman. Joining the Australian Public Service in 2005, he continued in Defence until 2014. He is the National President of the Naval Association of Australia.
The Australian War Memorial’s Veterans Advisory group will be greatly benefited by his enthusiasm and experience.
Commercial Manager, Sports Entertainment Network
With 14 years of military experience, Kristopher Milne has been on three peacekeeping operation deployments and was a finalist for the inaugural Prime Minister’s Veteran Employment Program.
Mr Milne is the former Director of Australian Peacekeepers and Peacemakers Veteran Association, former Director of Veteran Support Force, former Advisor to DVA on Veteran Employment, and former Member of the Younger Veterans Forum.
Mr Milne’s personal interests include advocating for veterans and their employment, coaching and career development, sports and sports marketing.
As a member of the Veterans Advisory Group, Mr Milne wishes to ensure that stories are told appropriately, encompassing wartime service and peacekeeping operations, and shining a light on remarkable Australians and their dedication to duty for Australia and other countries. He wants to ensure the legacy of the Memorial lives on through the next generations of Australians. He is passionate about the Memorial being a place of remembrance for veterans and veteran families. Mr Milne is honoured to have a place in solidifying that legacy.
Eja Collins is an active member of the advocacy community with a strong passion for equal opportunity and social justice. The inaugural recipient of the Gallipoli Scholarship Foundation’s Mustafa Kemal Ataturk Memorial Bursary, she is completing her Bachelor of Law (Honours) and Arts degree at the Australian National University. Ms Collins is an enthusiastic contributor to the Student Voice Network and the ANU's Law Reform and Social Justice Project.
Ms Collins is proud to honour and strengthen the relationship between the Australian War Memorial and the Gallipoli Scholarship Foundation as a member of the Youth Advisory Group.
2021 ACT Young Australian of the Year Tara McClelland works to support and advocate for the rights and wellbeing of Australia’s youth. She has worked alongside not for profit organisations such as the Salvation Army and St Vincent De Paul Society in order to improve the lives of children faced with homelessness and domestic violence.
As a member of the Australian War Memorial’s Youth Advisory Group, Ms McClelland looks forward to furthering her work by ensuring that the stories of Australia’s modern veterans and service personnel are told.
Sub Lieutenant Kynan Elliott
Sub Lieutenant Kynan Elliott is a strong voice in the youth advocacy community. He recently completed a Bachelor of Computing and Cybersecurity degree at the Australian Defence Force Academy, his accomplishments include 2019 Dux, Toolooa State School and the 2019 Queensland Certificate of Education Distinguished Academic Achievers Award and top performance in his degree.
Mr Elliott is keen to be a part of the Australian War Memorial’s Youth Advisory Group and is excited about the opportunity to contribute to the redevelopment. He views the Memorial as a significant monument to those who have served our country, and is proud to play a role in representing that continuing story.
Youth Advisory Council ACT
John-Paul Romano is a passionate advocate for his community. Executive Director of the Amici Hospitality Group in Canberra, and former member of the Ministerial Advisory Council for Youth and Young People with the ACT Government, Mr Romano describes himself as a passionate young man who cares about the future of his city, his country and his fellow man.
He is excited about the opportunity to act as a member of the Australian War Memorial’s Youth Advisory group, which he views as a great way to engage with and support his community.
A Gender Agenda
As a 23-year old queer non-binary Wirajuri person, Alistair Ott is passionate about activism and engagement with the LGBTQIA+ community and working with inclusive organisations. Mx Ott is completing an honours year in queer literature at the University of Canberra while participating as a Pinnacle Scholar with the Pinnacle Foundation. Mx Ott’s artistic works have been commissioned by ACT organisations and collectives such as the Aids Action Council, DEiFY and the YWCA. They also work with local organisations, schools and businesses to provide 101 transgender, gender diverse and intersex inclusivity training.
Mx Ott’s drive to create a more inclusive community will ensure that their contribution to the Australian War Memorial’s Youth Advisory Group will be of great value.
Ms Leong is a proud representative of 414 Squadron – a school based unit, open to students at Melbourne Girls' College – for schools-based Australian Air Force Cadets and helps with providing advice on how exhibitions can be more appealing to the younger generation.
Ms Leong is interested in supporting the Australian War Memorial as part of the Youth Advisory Group as she is passionate about sharing the Australian Defence Force’s continuing story of service and sacrifice.
Ngunnawal youth advocate and enthusiastic student Braithan Bell-Garner takes great pride in representing his community. His passion for Aboriginal advocacy and representation will help to ensure that the Memorial depicts the diverse nature of the Australian Defence Force.
Indigenous youth representative Abbey Hynes takes her advocacy seriously. As an active member of the Australian community, she takes great pride in the opportunity to represent the community about the future of one of Australia’s most respected monuments, the Australian War Memorial.
Lachlan is a key advocate for the history and support of the Australian Defence Force. After the passing of his father, Colonel Michael James Kingsford, Legacy helped Lachlan and his family stay on their feet.
Lachlan is supporting the work Legacy continues to do for families like his by representing them on the Youth Advisory Group.
Project Plans and Construction Activity
Early works consultation
Under the National Capital Authority (NCA) approval process, a comprehensive public consultation program was conducted by the NCA in April 2021 to engage the community in its decision-making about the Memorial’s Early Works development applications. Following this consultation, the NCA approved the Memorial’s Early Works package for the development on Monday 7 June 2021.
Visit the NCA website to view details of the Early Works consultation process, to review submission documentation, and to access the NCA’s official Consultation Report.
Six focus group meetings took place in February 2021 with up to 6 people in each session. Participation in focus groups was sourced through a third-party research agency, which ran these sessions on behalf of the Memorial, helping ensure a broad representation from cross-section of the Australian public.
The aim of these focus groups was to encourage participants to engage in detailed discussion that explored specific topics and themes that came to light through the National Online Survey. The feedback provided by participants in these sessions will help inform our gallery development and curatorial teams to better understand public beliefs and attitudes concerning exhibition content, and the preferences of visitors when visiting the new galleries in future.
During March 2021, the Memorial ran a series of national forums to consult with the community about the content within new gallery spaces.
Over thirty public forums were hosted by Kantar Public Ltd Pty on behalf of the Memorial, providing the public with an opportunity to hear from the Memorial’s Gallery Development team and discuss the proposed exhibitions and some of the content visitors may eventually see in these spaces.
Most of these sessions were held online, however, two face-to-face sessions were hosted at the Australian War Memorial in Canberra.
Each session allowed attendees to contribute thoughts, feedback and ideas on this proposed content.
Gallery Development Online National Survey
More than 4,000 responses were received for our national online survey, conducted in February 2021, the first phase of the community engagement for gallery development. The purpose of the survey was to gather public feedback on themes, storylines and collection items to be included in the proposed new galleries and exhibition spaces, as well as asking respondents to share thoughts on what makes a great museum experience.
To ensure independence and industry rigour, Kantar Public Ltd Pty was engaged by the Memorial to run the general public survey across all states and territories. Public responses were sourced based on a demographic assessment of age, gender and location of residence to ensure the results were statistically representative of the broader Australian population.
Survey feedback will be analysed by Kantar and used as the foundation for future engagement at national public forums, and for deeper consultation with focus and advisory groups.
Our consultation approaches will help us:
Gauge visitor interest in topics, themes, specific stories and/or collection items;
Understand public expectations related to current and future exhibition interpretation in the context of war history;
Understand public sentiment about the interpretation and presentation of difficult topics and stories;
Gauge suitability of proposed exhibition design concepts;
Test responses to a variety of subjects, including challenging or difficult content.
As we learn more and gather feedback through engagement activities, we will share findings as they become available via our website.
Environmental Protection and Biodiversity Conservation Act Referral
An online, demographically representative survey was also conducted in January 2020 to further understand community responses to the impact of the project on the Memorial’s social heritage values.
These two consultation programs resulted in feedback regarding the project from more than 1,000 Australians. This feedback has been used to inform both the assessment documentation and the further development of our project plans.
Stage 1 - Initial Consultation for Public Comment: 46 face-to-face information and community drop-in sessions across all the states and territories in November 2019 and January 2020. This included specific consultation sessions for Indigenous stakeholders.
A list of comment authors is provided at the link below; note that some submissions have not been disclosed for considerations of privacy.
After reviewing and considering the public comments received, as well as initial feedback from sources such as the Department of Agriculture, Water and Environment, more than 50 updates, clarifications or changes to project documentation and supporting attachments were made to our EPBC Final Preliminary Documentation Submission. A copy of this submission is provided in the link below.
Stage 2 - Second Phase Consultation and Preliminary Documentation revisions: In July 2020 a four-week period was offered for the public to comment the environmental and heritage impacts of our plans. During this time the Memorial continued to engage with DAWE and other government agencies on heritage matters, to undertake detailed design refinement. In this second public consultation phase, 167 public submissions were received, including two late submissions which have been accepted.
The Department undertook its own internal processes before making a final decision to approval our referral on 10 December 2020.
Stage 3 - Department of Agriculture, Water and Environment review: Revised Final Preliminary Documentation was submitted to the Department of Agriculture, Water and Environment on 29 September 2020. This documentation, and the comments received, have been published below.
Consultation report overview (April 2020)
The consultation feedback demonstrates broad support for the expansion of the Memorial to enable it to tell the continuing story of Australian men and women who have served our nation in recent conflicts, and on peacekeeping and humanitarian operations. It further demonstrates that veterans and their families in particular see a need for the Memorial to tell their stories with the same dignity and respect that are given to the stories of those who fought in earlier wars.
This support is demonstrated in particular by the low rates of objection to the project by key stakeholders, as represented by the veterans and defence family communities (less than 2% ‘not supportive’), and by the overall Australian public (less than 5% ‘not supportive’).
Consultation also revealed that the primary concern of participants was generally not focused on the impact of the project on the physical heritage fabric or on the design of new buildings, though commentary was generally positive on both. Rather, people’s focus was on how and what stories should be told. The online survey further demonstrates the positive social heritage and social values outcomes that are expected to be generated by the project. Similarly, consultation reveals a high lack of concern about the environmental impact and outcomes of the project among key stakeholders.
A copy of documents relating to the consultation feedback Public Submissions can be viewed below:
Public Works Committee Referral
As part of the standard approval process our development project was referred to the Parliamentary Standing Committee on Public Works on 30 April 2020.
The Committee conducted a public consultation period covering our development project via its website. Submissions and participation in this process closed on 17 June 2020.
A second public hearing was conducted in July 2020 with submissions considered and in February 2021, the Parliamentary Standing Committee on Public Works (PWC) tabled their report and approved the development project with majority bi-partisan support. The project has now achieved both parliamentary and environmental approvals, progressing to the final major approval process, managed by the ACT Government through the National Capital Authority.
An eight-week stakeholder consultation process, was held from 2 August to 26 September 2018, seeking feedback on the proposed development project.
A series of public workshops and forums were held across Canberra, Sydney, Brisbane, Darwin and Townsville. A dedicated email address, webpage and social media channels (Facebook, Twitter, Instagram, LinkedIn) also enabled stakeholders to provide written feedback.