Online Shopping Terms & Conditions
Please read the following terms and conditions before confirming your order. You must agree to these terms and conditions before proceeding.
Collection Material – Images, film and sound
By paying User Fees to the Memorial for the display or commercial use of the Memorial’s Collection Material, you agree to be bound by formal Conditions of Use. You will receive a formal Conditions of Use document for your purchase on delivery of your order. Collection Material purchased for personal use must not be used for commercial application without the Memorial’s knowledge and permission.
Prices and descriptions
All prices are in Australian Dollars. While we make every effort to publish the correct price, all prices are subject to change without notice. While we take all reasonable care to ensure that the details and descriptions appearing in the Online Shop are correct, product information is subject to change without notice. The Memorial reserves the right to cancel an order at any time.
The Memorial's published prices for domestic sales are inclusive of GST. We do not advertise an international price exclusive of GST. For overseas deliveries, goods are offered at the published price.
You must complete payment before your order is processed unless you are an approved credit account customer. Payment can be made by PayPal, Visa, MasterCard, or cheque. (Cheques from outside Australia will not be accepted.) Cheques must be in Australian Dollars and made payable to The Australian War Memorial. Your cheque must clear before we can begin processing your order.
The Memorial does not access or see your PayPal account shipping details. Your order will be shipped to the address that you enter or select during the checkout process. Please ensure all details are correct.
International cheques or bank drafts will NOT be accepted and your order will not be processed. Credit card or PayPal are preferred forms of payment. Alternatively, payment can be made directly into our bank account. (You must pay all bank fees and charges.) Please contact the eSales Unit for details.
Customs clearances can add to delivery times and are beyond the Memorial's control. Any fees, tariffs, or duties associated with international delivery are the responsibility of the customer.
Returns and Refunds
Goods supplied through the Online Shop are considered to be firm sale. Please choose your purchases carefully, and check your order details before making payment. Returns will not be accepted for any change of mind, unless the goods are accompanied by an authorisation for return issued by the eSales Unit. Goods must be received back at the Australian War Memorial in original condition for a full credit / refund to be forthcoming. Goods not in original condition will incur a surcharge of 50% of the original purchase price plus postage.
Refunds and returns are not possible for Collection Material. Please contact the eSales Unit for further information.