How to order shop products (books, models, gifts etc)

New users can create an account during the checkout process.

Existing users can sign in and modify their account details at any time.

  1. Search for the items (books, merchandise) you wish to order.
  2. Click on the Buy now button to add an item to your order.
  3. Complete your billing and delivery details.
  4. Provide us with any special instructions you may have.
  5. Read and agree to our Terms and Conditions.
  6. Review your order
  7. Select a payment method.

Note: goods will not be processed until payment received.

Turnaround times apply to all orders.

Download a shop order form [PDF]

How to order reproductions of the Memorial's National collection

  1. Search the Collection.
  2. Click on the order a copy button to add an item to your order (if the order a copy button does not appear please contact the eSales unit).
  3. Commercial orders: If you are ordering a collection item for commercial use or any kind of public display you may need to pay a user fee. This will vary depending on what you are doing with the item. You will be given options to choose from in the ordering process.
  4. Select the format and size you require. Format and size affect the price.
  5. Complete your billing and delivery details.
  6. Provide us with any special instructions you may have for example name of the publication or exhibition and any other important delivery or timing information.
  7. Read and agree to our Terms and Conditions.
  8. Review your order
  9. Select a payment method.

Note: Items will not commence production until payment received.

Turnaround times apply to all orders.

Download an image order form [PDF] and submit to esales@awm.gov.au for processing.

How to order copies of film and sound

  1. Search the Collection.
  2. Download and fill in the order form

Download a film order form [PDF]

Download a sound order form [PDF]

Turnaround times

Please allow at least 3 weeks for the processing of your collection order. This is because it takes time to retrieve and process archival material. Turnaround time is in addition to postage delivery time.

How to order a Friends of the Memorial membership

  1. Select the membership type you would like to purchase
  2. Follow the prompts
  3. Complete your billing and delivery details
  4. Go to the checkout
  5. Here you will be asked to either sign in or register
  6. Review your order
  7. Select a payment method
  8. Confirm your order

Note: goods will not be processed until payment received.

Friends Discount

Members of the Australian War Memorial Friends of the Memorial will receive a 10% discount on shop and image sales items. To receive your discount, please contact the eSales unit prior to placing your order.

PLEASE NOTE: The Friends of the Memorial discount is intended for use by individuals and families for personal and non-commercial use of images and shop items.

If you have further questions regarding whether your purpose of use qualifies for this discount, please contact the eSales unit.

About collection sales

The Australian War Memorial is responsible for conserving, documenting, and providing access to its extensive collections, dating from early formats (e.g glass plates, 16mm film) to contemporary media (e.g. digital files). The Memorial is also home to one of Australia's major art collections, including works by present-day artists. When you purchase a collection reproduction, you are contributing to the preservation, housing, and availability of these collections.

Produced by a team of trained specialists every reproduction of the collection is supplied according to Museum archival standards. The eSales unit can assist with the access and purchasing of reproductions from the Memorials National Collection.

Formats & prices

Things you need to know before you place your collection order:

  • Processing of your order can not commence until payment is received
  • Please allow for at least a 3 week turnaround for all collection orders, including downloads.
  • User fees may also apply if you intend to use the material for commercial use or public dissemination of any kind.
  • Where the eSales Unit supplies you with a high quality reproduction of collection material for personal or commercial use, then conditions of use will apply. Please read these conditions. These conditions are designed to protect the integrity of collection material, and are regardless of an item's copyright.
  • If a collection item is still in copyright and the copyright holder is not the Australian War Memorial, then the Memorial will require evidence of copyright clearance before your order can be processed.
  • It is Memorial practice not to deviate the aspect ratio (height versus width) from the historical photographic material. Generally, prints are supplied to the longest dimension as ordered; this ensures that the photographic image is not distorted. This can mean that the delivered print may not be the exact dimensions of the size ordered. For framing purposes, it is advised to take delivery of the print before seeking a suitable frame.
  • Customers should also be aware that the thumbnails shown in the Memorial's online catalogue are representative only for quality and dimension. If a thumbnail is displayed this does not mean that a high-resolution master copy exists.
  • When ordering reproductions from the Memorials ART collection turnaround times may take longer than 3 weeks. This is dependent on whether or not the artwork requires photography or if it has copyright restrictions. In some instances the Artwork may be on loan and therefore unable to be photographed. The eSales unit will notify you if we are unable to supply the image.
Product Production fee (incl GST)
Image scans
300DPI TIFF (on CD ROM) $36.30
300 DPI TIFF (file download) $39.60
600 DPI TIFF (CD ROM) $71.50
1200 DPI TIFF (CD ROM) $121.00
Photographic Digital prints (LED) (unframed)
12.5 x 17.5 cm $19.80
20 x 25 cm $29.70
40 x 50 cm $45.10
50 x 75 cm $56.10
75 x 100 cm $83.60
Fine art prints – silver rag (100% cotton) semi-gloss (unframed)
40 x 50 cm $65.00
50 x 75 cm $115.00
50 x 100 cm $160.00
75 x 100 cm $180.00
Fine art prints – canvas (unframed)
40 X 50 cm $150.00
50 X 100 cm $250.00
75 X 100 cm $300.00
Framed prints  
28 x 35.6 cm (11" x 14") including frame $190.00
40.6 x 30.5 cm (12" x 16") including frame $225.00
50.8 x 61 cm (20" x 24") including frame $335.00
Film transfers
Personal DVD (whole film, one title) 0 – 60 minutes $44.00
Per additional title (up to 6 titles) on CD/DVD or as WMV $15.40
Preview WMV with time-code (whole film, one title) 0 – 60 mins $44.00
DV.MXF – (time codes required) 0-60 mins supplied on USB device $59.00
DV.MXF – per additional title (up to 6 titles) $26.40
Sound recordings
Transfer up to 0-60 mins (supplied via file download, CD Rom available upon request) $39.60
Per additional recording (up to 6 titles) $26.40

Formats explained – scans, prints, film, sound

Image scans

Resolution Suggested Uses Size
High resolution TIFF scan 300 dpi Professional reproduction including publication, up to A4 books and prints. Also suitable for multimedia productions.   300 PPI TIFF @ 20 x 25cm (5–7Mb Grayscale or 16-20Mb RGB @ 24bits)
High resolution TIFF scan 600 dpi Professional reproduction for larger sized products i.e. A3 books and display posters. Suitable for multimedia productions that involve image panning and zooming. 600 PPI TIFF @ 20 x 25cm (27Mb Grayscale or 80Mb RGB @ 24bits)
High resolution TIFF scan 1200 DPI Professional reproduction including larger book covers, A2 posters and signage. Suitable for multimedia productions that involve panning and zooming with greater image detail. 1200 PPI TIFF @ 20 x 25cm (107Mb Grayscale or 320Mb RGB @ 24bits)


Glossary

TIFF – Tagged Image Film Format. An uncompressed and lossless image format.

JPEG – Joint Photographic Expert Group. A "lossy" compression image format.

Grayscale – Denoting no colour information (8 bits denotes 256 shades of grey).

RGB – Red Green Blue. Denotes colour information (24 bits denotes 256 shades of each red, green or blue).

DPI – Dot Per Inch. Relates to the output resolution of a printer device.

PPI – Pixel Per Inch. Relates to input resolutions of cameras and scanners.

WMV – Windows Media Files, playable on most platforms.

DV.MXF – Digital Video within the MXF container (supports embedded Time-code).

WAV – Industry accepted audio file (16bit, 44.1 KHZ).


Prints

Image quality

The thumbnails shown in the Memorial's online catalogue are representative only of quality and dimension. If a thumbnail is displayed this does not mean that a high-resolution master copy exists.

Image dimension

The Memorial does not alter the aspect ratio (height versus width) of the historical photographic material.  Generally, prints are supplied to the longest dimension as ordered; this ensures that the photographic image is not distorted. This can mean that the delivered print may not be the exact dimensions of the size ordered, and may not necessarily fit conventional frame sizes.

If the image you select is square, it will be printed to the shortest dimension of the print size chosen ie. 50 X 75cm – 50cm square image.

Digital prints (LED)

These are high quality prints for private, non-commercial use only. The image is watermarked. Digital prints are produced on photographic material by the exposure of digital information via an LED (Light Emitting Diode) light source.

Print resolution: 254 DPI (Dots Per Inch).

Surfaces: Gloss.

Image permanence: Typically more than 40 years, subject to storage conditions.
(See www.wilhelm-research.com for more information)

These are high quality prints suitable for framing, display and exhibition. Inkjet prints are produced using micro droplets of ink sprayed onto print material.

Fine art inkjet prints

These are high quality prints suitable for mounting, display and exhibition. Inkjet prints are produced using micro droplets of ink sprayed onto print material.

Print resolution: 360 DPI (Dots Per Inch).

Image permanence: Typically more than 70 years, subject to storage conditions.
(See www.wilhelm-research.com for more information)

All fine art prints are air dried flat for 24 hours prior to rolling and shipping.

100% cotton silver rag

This semi-gloss surface (100% cotton) emulates traditional silver fibre base photographic stock and is excellent for reproduction of black and white and colour images.
All images will printed with an additional 50mm of white bleed from your selected print size.

Canvas

This neutral white (100% cotton) canvas fine art stock is excellent for reproduction of black and white images with deep rich blacks and neutral mid-tones. Due to its textured surface colour images may appear de-saturated. 
All images will printed with an additional 80mm of white bleed, from your selected print size. Square images of 100 cm can be problematic where the minimum image dimension will be reduced to 90cm to provide the required canvas for stretching.

Framed fine art inkjet prints

These are high quality fine art prints mounted in a single mat either off-white or rich maroon, framed in a black smooth black molding, protected by non-reflective acrylic and backed by compressed fiber mount board.      

Frame Size (all frames are black)

Image Size (to fit longest dimension)

Front profile face (bezel)

11 x14 (279 x 355mm)

200 x 250 mm

20 mm

16 x 20 (406 x 508 mm)

279 x 355mm

20 mm

20 x 24 (508 x 609 mm

406 x 508

30 mm

 

Production notes:
  • Matting (cotton silver rag) – all images will printed with an additional 50mm of white bleed from your selected print size.
  • Stretching (canvas) – all images will printed with an additional 80mm of white bleed, from your selected print size. Square images of 100 cm can be problematic where the minimum image dimension will be reduced to 90cm to provide the required canvas for stretching.
  • Print handling – all fine art prints are air dried flat for 24 hours prior to rolling and shipping.
  • Square images – see image dimension


Film transfers

DVD recording standards

The Memorial provides MPEG2 encoded DVD-video (PAL) on single-sided DVD-R disc. Each 4.7 GB disc records approximately records one hour of video and audio is recorded using Dolby Digital 2 channels.


Personal DVD (without time-code)

This format is suitable for personal viewing purposes only. It is not suitable for copying or editing of any kind. If you intend to use a DVD for display purposes, an additional user fee may apply. Should you require film footage for commercial use we recommend you purchase the material on Digital Betacam. Please contact the eSales Unit for more information.
Preview .WMV example


Preview .WMV (with time-code)

This format is suitable to preview and select footage from, then order at a higher resolution later. A WMV file is playable on any device/computer and supplied on CD or DVD dependent on file size. This material is time-coded in the bottom centre of the display for easy reference.


Digital Video (DV.MXF)

Subject to copyright you can order high-quality format of footage from the Memorial's film collection. This digital format is suitable for a number of broadcast applications, such as news, documentary and broadcast productions. The data rate equates to 14 GB per hour with a frame size of 720 x 576 pixels @ 25 frames per second, audio is 16 Bit 48 KHz. NOTE: Non-linear editing systems may require an external plug to play and import this format. DVD delivery contains approximately 20 minutes or client supplied USB hard drive to enable delivery of these files.


 
Sound transfers

Subject to copyright you can order high-quality format of footage from the Memorial's film collection. Recordings are transferred onto audio DVD/CDs (WAV @ 16bit, 44.1 KHZ). An additional user fee may apply if the intended use of collection material involves dissemination or publication of any kind. Where high quality reproductions are supplied by the eSales Unit, conditions of use will also apply.


User fees explained

What is a user fee?

If you wish to use one of the Memorial’s collection items (or one of our images of it) for a commercial purpose, you will be charged a fee known as the user fee. This is not a copyright fee, and applies regardless of a collection item's copyright status. User fees may be applicable to collection material used in a commercial way with the Memorial determining whether a user is commercial or otherwise. User fees are in addition to production costs.


Why does the Memorial charge a user fee?

It is our responsibility to house, care for, and preserve the items within our collection. This includes images, films, and sound recordings. User fees contribute towards the costs of maintaining this collection.


Do I have to pay the user fee and the production cost?

Yes. The user fee is additional to the production cost. Production costs apply to every collection item we supply, to help pay for staff time, materials and equipment to make your copy. We do not waive production costs


Can user fees be waived?

Sometimes. User fees may be waived for certain commemorative and educational purposes. To find out more about this waiver, please contact eSales.


What collection items can be copied for commercial use?

If photographs, art works, film footage, and sound recordings are protected by copyright, they can be reproduced for commercial use only if you have written permission from the copyright holder. These works may be used in books, magazines, calendars, advertising, broadcast TV, merchandise, etc. Before buying these items, you need to tell us your planned use, and the Memorial needs to give you permission. You will also need to agree to our  terms and conditions, which outline appropriate storage and use of the supplied material.


If I want to order a copy of a work in the public domain, do I still need to ask permission to use it commercially?

Yes. The conditions of commercial use apply equally to works in the public domain.


If I purchase a copy of a collection item, does that mean I can do what I want with it?

The purchase of a copy of any collection item does not convey any right to use it commercially or in public.


User fee rates

NOTE: User fees are in addition to production costs.

Type of use Qty/Duration Price per image

Publication (including eBooks) internal pages

Up to 1,000 copies $ 15.00
  1,001 to 5,000 copies $ 44.00
  5,001 -10,000 copies $ 55.00
  Over 10,000 copies $ 77.00
Publication (front or back cover) / publicity images - $ 250.00
Exhibition and public display - $ 22.00
News or Current Affair program - $ 33.00
TV broadcast/DVD production 10 years $ 80.00

TV Commercial / advertising / music clip /merchandise and other products

  Price on application


Film Footage - user fees (10 Years)

NOTE: User fees are in addition to production costs (if applicable)

20% discount after 10  minutes of footage used

Type of use Australia / New Zealand (10 years) per second rate World (10 Years) per second rate
Exhibition/Public display $ 25.00 $ 30.00
News and Current Affairs $ 30.00 $ 50.00
DVD Production (only) - $ 25.00
Broadcast TV (includes DVD release) $ 50.00 $ 70.00
Advertising / TV Commercial Price on application Price on application
Existing program / new sale / re-release Price on application Price on application
Film - Perpetuity Price on application Price on application


Sound material – user fees

NOTE: User fees are in addition to production costs (if applicable)

Type of use Australia / New Zealand per second rate World per second rate
Radio/Television/Internet/Exhibition Public Display/News or Current Affairs $ 1.10 $ 2.20
Advertising/Music clip $ 11.00 $ 22.00
Perpetuity Price on application Price on application


Copyright

Many of the items in the National Collection are protected by copyright.  This means that the images (i.e. reproductions) that appear on our website can be downloaded for use in various prescribed circumstances. These circumstances are described as "fairdealing" in the Copyright Act 1968 and are explained in the Australian Copyright Council's Fairdealing Information Sheet [PDF]. However, use of a reproduction falling outside these circumstances must have the permission of the copyright owner.

If the record shows that a collection item is still in copyright and the copyright holder is not the Australian War Memorial, then the Memorial will require evidence of copyright clearance before an order can be processed.

Every collection item displays a copyright status. Please see copyright terms for further information regarding the copyright status of a collection item.

Conditions of use

Where the eSales Unit supplies you with a reproduction of collection material for personal or commercial use, then conditions of use will apply. These conditions are designed to protect the integrity of collection material, and are regardless of an item's copyright.
When making a purchase for commercial usage (i.e any kind of public display) you must read and agree to the conditions of use when you purchase a reproduction of collection material. You will receive a copy of these conditions once your purchase is complete and you can view an example of the agreeement here.

This Agreement is made between and binds the following parties:

  1. The Australian War Memorial (the Memorial); and
  2. The User

Postage

Your postage and handling charge depends on the items you order, and the method of delivery you select.

Shop items and Collection items have different sets of charges. Shop items include books and other merchandise. Collection items include image reproductions (scans and prints).

Our standard postage rate is sent via Australia post and does not include insurance, tracking or registered mail of any kind. The express post rate includes an Express Post tracking number and depending on what is purchased we may send the item via courier.  Registered mail or insurance are additional fees and please contact the eSales unit if you would prefer this option.

The Memorial is not liable for any missing products and unable to refund items lost in the post.

Shop items

NOTE: This is a guide only. Bulky or heavy items may attract an additional charge.

Delivery method Number of items Australia International

Standard

1–3   $8.00 $25.00
4–9 $12.00 $30.00
10 or more $18.00 $50.00

Express

1–3 $20.00 N/A*
4–9 $25.00 N/A*
10 or more $30.00 N/A*

*If you require international express delivery, please contact us before you complete your order. (You can save your shopping cart.)

Collection items

NOTE: These are flat fees, regardless of quantity.

Delivery method Domestic International
Standard   $6.00 $16.00
Express $12.00 N/A*

*If you require international express delivery, please contact us before you complete your order. (You can save your shopping cart.)

  • If you order a Shop item and a Collection item, you will need to pay a separate postage and handling charge.
  • Postage charges do not apply to orders that are downloaded or collected from the Memorial.

Delivery

Shop items

Allow 7 days for processing of your order, plus delivery time. (See table below.)

Collection items

Allow 3 weeks for the processing of your order, plus delivery time. (See table below.)

Delivery method Australia International
Standard 3–7 days 14–28 days
Express Overnight*  2–3 days

*Most metropolitan regions. Country destinations may take longer.

International orders

Customs clearance can add to the above timings and are beyond the Memorial's control. Any fees, tariffs, or duties associated with international delivery are the responsibility of the customer.

Returns and Refunds

Goods supplied through the Online Shop are considered to be firm sale. Please choose your purchases carefully, and check your order details before making payment.

NOTE: Refunds and returns are not possible for Collection material.  Please contact the eSales Unit for further information.

Returns will not be accepted for any change of mind, unless the goods are accompanied by an authorisation for return issued by the eSales Unit. Goods must be received back at the Australian War Memorial in original condition for a full credit / refund to be forthcoming. Goods not in original condition will incur a surcharge of 50% of the original purchase price plus postage.

Due to the high administration costs of processing refunds, we are unable to provide refunds for amounts of $5.00 or less. These monies will be regarded as a donation to the Memorial, and will be used in the further preservation of the Memorial's National Collection. If you require a receipt for this donation, please contact the eSales Unit for further information.

Online Shopping Terms & Conditions

Please read the following terms and conditions before proceeding with your order. Follow the links for further information. You must agree to these terms and conditions before proceeding.

Prices and descriptions

All prices are in Australian Dollars. While we make every effort to publish the correct price, all prices are subject to change without notice.

While we take all reasonable care to ensure that the details and descriptions appearing in the Online Shop are correct, product information is subject to change without notice.

The Memorial reserves the right to cancel an order at any time.

Gift Vouchers

Items purchased with a gift voucher are still liable for postage charges. Please contact the esales unit for further details.

The Memorial's published prices for domestic sales are inclusive of GST.

GST isn't applicable to orders delivered to an overseas address. We do not advertise an international price exclusive of GST.  On overseas deliveries the goods are offered at the published price.

Payment

Unless you are an approved credit account customer, you must complete payment before your order can be processed. Payment can be made by credit card or cheque.

Credit card

Visa or MasterCard only.

Cheques

Must be in Australian Dollars and made payable to The Australian War Memorial.

NOTE: Your cheque must clear before we can begin processing your order.

Gift voucher redemption – If ordering online please select the 'cheque' payment option note that you are paying via gift voucher in the comments field.  Please forward a copy of your order along with your gift voucher to the eSales unit. Items purchased with a gift voucher are still liable for postage charges.

Contact Us

The eSales Unit operates between 9am – 5pm, Monday to Friday (AEST).

Email

esales@awm.gov.au

Telephone
(02) 6243 4542
(02) 6243 4578
(02) 6243 4438

Fax
(02) 6243 4469

If you are an international caller, please use the prefix (612) instead of (02).

NOTE: During busy periods we may not be able to answer our phones. Please ensure that you leave a message so that we can return your call.