2020

2020 Terms and Conditions

Facilitated education programs are available from 9am. Teacher-guided visits are only available after 10am.
To book a Discovery Zone or a School Wreathlaying ceremony, or to request attendance at the Last Post Ceremony, please add a note in the “Comments” section.
Cancellations or changes in numbers need to be made via email at least 5 business days prior to the visit date. Failure to do so will result in charges for all programs.
Accompanying adults are free of charge. Students must be supervised at all times and ensure a ratio of at least one accompanying adult to 15 students.
Ensure your students arrive at the School’s Entrance 10 minutes prior to the booking time and allow at least two hours for the visit.

Each booked group of students may visit once per excursion, for up to a maximum of 3 hours on site.
There is no capacity for the same students to return on separate days for additional self-guided time, education programs or ceremonies.
School groups can exit and re-enter the galleries during their visit, however this will not change the 3 hour limit

Creating a booking

Only one booking is permitted per group of students that visit. Duplicate bookings made for the same group of students are subject to cancellation. Please indicate in the appropriate sections if multiple different groups from the same school are arriving on different days/times. In the case of multiple groups, one booking must be made for each separate group of students
All availability is displayed in the online system
No further availability will be provided via email
Each booked group of students may visit once per excursion, for up to a maximum of 3 hours on site
There is no capacity for the same students to return on separate days for additional self-guided time, education programs or ceremonies.
School groups can exit and re-enter the galleries during their visit, however, this will not change the 3 hour limit
Booking additions or modifications cannot be requested in the comments (see below)
Activities and their times are fixed for each type of visit

Modifying a booking

To modify the time, date or type of visit please create a new booking online and cancel previous bookings via email within 24 hours
Please note that only one booking per group of students is permitted and duplicate bookings are subject to cancellation
The time, date and type of your visit cannot be modified via email
Any changes in student numbers need to be communicated via email as soon as possible
Increases in student numbers are subject to availability and cannot be guaranteed
Cancellations or changes in student numbers need to be made via email at least 5 business days prior to the visit date. Failure to do so will result in charges for all programs

Planning your visit

Orientation will occur during the first 15 minutes of your booking. This time cannot be modified
Booked activities follow back-to-back after orientation, with the exception of some ceremonies. Please check your itinerary for details.
Ensure your students arrive at the Schools’ Entrance at or shortly before your booked orientation time
Groups arriving at times other than your booked arrival time cannot be guaranteed entry or facilitation of booked activities
Accompanying adults are free of charge. Students must be supervised at all times. Ensure a ratio of at least one accompanying adult to 15 students.