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The Australian War Memorial is open for visitors as we work to expand our galleries, however there may be reduced access to some galleries and exhibitions.  All visitors (including minors) will require a free timed ticket to enter the Memorial galleries.

A new temporary entrance opposite Poppy’s Café is the main visitor entry point for the next three years due to construction activity.

All visitors (including minors) will require a free timed ticket to enter the Memorial galleries and to attend the daily Last Post Ceremony.

While we are in the process of transforming the Memorial, please expect some disruption to your visit including construction noise, changed parking conditions, and reduced access to some galleries and exhibitions.

Please note: Access to the Conflicts - 1945 to Today galleries is facilitated from 10 am up to 1 pm on Wednesday and Saturday mornings. Simply book a ticket for the Memorial galleries and staff will assist you on the day.

The Memorial’s management of COVID-19 is in line with ACT Health directions and the Memorial’s COVID-19 Risk Management Plan. Visitors over the age of 16 years are required to check-in prior to entry using the Check IN CBR app. For information, visit Check IN CBR.

 

 

Galleries and Commemorative Area
Includes two hour access to Aircraft Hall, Hall of Valour, First World War Galleries, Second World War Galleries and the Commemorative Area (Roll of Honour and Hall of Memory).
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Last Post Ceremony
Includes attendance at the ceremony which is held in the Commemorative Area.
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Opening hours
Open Information

Book free timed tickets to visit.

Open 10 am to 5 pm daily (Closed Christmas Day)

Entry to the Last Post Ceremony is from 4.20pm.

In preparation for the daily Last Post Ceremony, galleries are progressively closed from 4 pm

Getting here, parking and accessibility
Open Information

Public transport

Bus - Transport Canberra bus route 54 services the Australian War Memorial on weekdays, weekends and public holidays.  Public bus stops are located on Fairbairn Avenue and Limestone Avenue.

Taxi or ride share - Drop-off and pick-up is next to the National Servicemen's memorial on East Road. 

Cycle - Bike racks are located behind Poppy’s Café and the temporary Reading Room above the P1 Visitor Carpark.

Parking

Visitor Carpark is available in the P1 Visitor Carpark underneath Poppy’s Café. Access to the P1 Visitor Carpark is from Fairbairn Avenue. Please note this visitor carpark has a low clearance of 2.3m.

Caravan, trailer and over-height vehicle parking - are discouraged from coming onto to our site due to limited parking.  If this is unavoidable, caravan parking remains off Treloar Crescent alongside coaches.
 

Coaches

Drop-off and pick-up points are available off Fairbairn Avenue or East Road (construction permitting). Booked school and tour groups, will be advised of best drop-off and pick-up points as part of the booking.

Coach Parking is available off Treloar Crescent (no drop-offs or pick-ups permitted in this location).
 

Accessibility

Drop-off and pick-up point is located next to the National Servicemen’s memorial on East Road.

Parking bays are located underneath Poppy’s Café in the P1 Visitor Carpark.

Please note: visitor, coach and accessible parking, and drop-off and pick-up points may change due to construction requirements. Please contact us and we can help you with any questions.

Email: info@awm.gov.au
Call: +61 (02) 6243 4211

 


Map showing visitor parking and pick-up/drop-off points
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School and group visits
Open Information

Tours
Open Information

Take a self-guided tour, covering selected highlights from our collection. Interact with featured exhibits and explore items of interest using portable devices. Find out more from the Memorial Information Desk upon arrival.

Highlights Audio Tour
Available in English, Mandarin and Hindi.

Cost: $10pp (family discount available).

Highlights Auslan (Australian sign language) Tour
Facilitated on a portable device the Auslan tour connects visitors who are deaf or hard of hearing with our iconic collection and is signed and captioned.

Cost: $10pp (family discount available).

 

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Research Centre and Reading Room
Open Information

The Research Centre holds written records documenting Australian involvement in war and operational service, as well as the historical background of conflicts in which Australia has been involved.

A temporary Reading Room adjacent to Poppy’s café will open to the public from Wednesday 17 November 2021.

Book an appointment.

Appointments are available for the following sessions:

  • Morning session (Monday to Friday): 10 am to 12.45 pm
  • Afternoon session (Monday to Friday): 1.45 pm to 4.30 pm
  • Afternoon session (Saturday): 1 pm to 4.30 pm

The Research Centre is closed Sunday and ACT public holidays.

Current works at the Memorial
Open Information

Important site changes are occurring at the Memorial over the next few years.  

We will continue to welcome visitors and remain open during this period; however some disruption may be experienced.

To keep up to date with the latest changes see our Current Works page

COVID-19 visitor information
Open Information

The Memorial’s management of COVID-19 will be in line with ACT Health directions and the Memorial’s COVID-19 plan.

Visitors to the Memorial who have been in a COVID-19 affected area or exposure site during prescribed periods will not be permitted entry to the Memorial.  

Visitors over the age of 16 years are required to check-in prior to entry using the Check IN CBR app. 
For information, visit Check IN CBR.

Visit the ACT Government website for the latest travel advice for visitors from all states and territories.

Ticket conditions
Open Information

  • You must present your ticket to enter the Australian War Memorial. Tickets are free.
  • The Memorial reserves the right to refuse entry.
    Visit awm.gov.au/visit for more full conditions of entry details.
  • By registering, you agree to provide contact details so we can communicate with you about your visit and other Memorial activities. 
  • Your ticket gives you access to the galleries and spaces defined on the ticket, at the specified time, for a timed duration. 
  • Please arrive at the entry to the Australian War Memorial 10 minutes before your registered entry time. If you are late for your registered entry time you may not be permitted access to the Memorial and your ticket may be reallocated to another visitor.
  • You will be greeted on arrival by a Visitor Services Officer who will check your ticket and provide a welcome and safety briefing.
  • During your visit, we ask that you maintain 1.5 metre social distancing and maintain a one-way directional flow. Hand sanitiser will be provided throughout the Memorial.
  • Please leave large bags and umbrellas at home. The Memorial reserves the right to inspect bags at its discretion.
  • Please do not visit the Memorial if you are unwell or have had flu-like symptoms in the past 14 days.

Conditions of Entry
Open Information

Entry to the Memorial is free. Maps, brochures, and information are available from the Memorial Information Desk. Wheelchairs and strollers are available for free loan. Due to current COVID-19 restrictions, there are limited on-site cloaking facilities available. 
 

The following are Conditions of Entry to the Memorial buildings or Memorial land, or both. Failure to comply may result in refusal of entry or eviction from the Memorial premises.
 

  • The Memorial reserves the right to inspect bags brought into or out of Memorial buildings or onto Memorial land, at its discretion.
  • Baggage or receptacles larger than 40cm x 30cm x 30cm must be cloaked at facilities provided.
  • Small handbags and camera cases may be carried with you.
  • Still photography and handheld video cameras are permitted.
  • Artwork and collection items are not to be touched or handled.
  • Patrons must obey all signs and notices, and any reasonable direction given by Memorial staff or Memorial security officers.
  • Trained and registered assistance animals, such as guide dogs, are permitted.
  • Please ensure your clothing, general conduct, and behaviour (whether through language, gestures, or otherwise) is respectful at all times. Footwear should be worn at all times.
  • Food and drink (except water and baby foods) are not permitted in the galleries (designated areas are provided for feeding infants).
  • The Memorial is a smoke-free building. Our staff can direct you to designated smoking areas.
  • Children under the age of 12 years are not permitted at the Memorial without adult supervision.
  • Patrons should note they may be subject to monitoring via the Memorial’s closed-circuit television while on Memorial land or within Memorial buildings. By entering the venue, patrons are consenting to the recording of their image or likeness, and the use of that recording for any purpose that the Memorial considers appropriate.
  • Unless prior written approval has been granted by the Memorial, the sale of goods or services, and the conducting of charitable collections or fundraising, is not permitted on Memorial grounds.
  • Memorial land must not be used for any political or other demonstrations or activities that are likely to cause offence to members of the public.

 

Refusal of entry

For the comfort and safety of all patrons, and to ensure a respectful environment, the Memorial reserves the right to:
 

  • Refuse entry to or evict any persons who do not comply with signposted notices or any reasonable direction given by Memorial staff or Memorial security officers.
  • Refuse entry to any person who attempts to bring in any restricted or prohibited items.
  • Direct any persons or members of the public, as the case may be, to leave the Memorial building or the Memorial land, or both, where it has reasonable grounds to believe that public safety is or may be endangered, or the conduct of those persons is likely to cause offence to members of the public.

Restricted and prohibited items

The Memorial reserves the right to restrict or prohibit specific items from entering the Memorial building or Memorial land, or both, including where they may be considered to pose a risk to the safety of people and property, or cause offence to members of the public. These include:
 

  • Items that could be used as a weapon, including sharp items such as knives and cutting tools
  • Suspicious items or items which may look like a weapon, including replicas
  • Marking instruments such as spray paint that could be used to mark or deface property
  • Illegal substances, including controlled, dangerous, or illicit drugs
  • alcohol
  • Flammable or hazardous devices, including aerosol containers, fireworks, flares, and laser pointers
  • Political or other signage, banners, logos, or clothing that is likely to be offensive to others
  • Drones or unmanned aerial vehicles (UAVs)
  • Items that may be considered unnecessary for visiting the Memorial galleries such as bike helmets and large or bulky items
  • Items that may cause injury, harm, or public nuisance, including noise-making and amplification devices

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