Visitor Information

In line with ACT Government requirements visitors to the Memorial who have been in a COVID-19 affected area or exposure site during prescribed periods will not be permitted entry to the Memorial.  

Visit the ACT Government website for the latest travel advice for visitors from all states and territories.

Visitors over the age of 16 years are required to check-in prior to entry using the Check IN CBR app. 
For information, visit Check IN CBR.

• You must have a ticket to visit the Australian War Memorial. Tickets are free.
• Your ticket gives you access to the galleries and spaces defined on the ticket, at the specified time, for a timed duration. Please review options carefully before making your choice.
• Please arrive at the entry to the Australian War Memorial 10 minutes before your registered entry time. If you are late for your registered entry time you may not be permitted access to the Memorial and your ticket may be reallocated to another visitor.
• You will be greeted on arrival by a Visitor Services Officer who will check your ticket and provide a welcome and safety briefing.
• During your visit, we ask that you maintain 1.5 metre social distancing and maintain a one-way directional flow. Hand sanitiser will be provided throughout the Memorial.
• Please leave large bags and umbrellas at home. The Memorial reserves the right to inspect bags at its discretion.
• Please do not visit the Memorial if you are unwell or have had flu-like symptoms in the past 14 days.
• The Memorial reserves the right to refuse entry. Visit awm.gov.au/visit for more full conditions of entry details.
• By registering, you agree to provide contact details so we can communicate with you about your visit and other Memorial activities. Visit awm.gov.au/privacy for more information.
• Tickets are for general visits only. For school group information visit awm.gov.au/schools.

Treloar Crescent
Campbell ACT 2612
Australia

The Memorial is located at the top of Anzac Parade, minutes from Canberra's city centre. Get easy directions for walking, cycling and driving with Google Maps.

Visiting from interstate? Visit Canberra has information on getting to Canberra as well as recommendations for things to see and do in the nation's capital.

🚘 Parking

• 4-hour limits apply between 7.30am - 6.00pm (Monday to Friday, excluding public holidays). If you need to stay longer, see the Front Desk for a temporary parking pass
• Underground parking is available off Fairbairn Avenue; above-ground parking is available off Treloar Crescent
• Coach parking is available on Treloar Crescent and behind Anzac Hall
• A drop-off point is available near the main entrance.

Significant changes to the CEW Bean Building Carpark on Treloar have reduced the remaining number of available carparks. 

Visitors are encouraged to utilise alternative carparks on our Campbell site, such as the larger carpark opposite Campbell High School or the underground Poppy’s Café carpark.  The underground parking on the eastern side of the precinct offers the most direct access to the Memorial entrance.

VIEW MAP

🚍 Public transport

• Transport Canberra runs regular bus services to the Australian War Memorial on weekdays and weekends, with bus stops located on Limestone Avenue. Special services operate on Anzac Day
• Catch bus Route 54.

🚲 Bikes

• Bicycle racks are available near the Administration and C.E.W. Bean buildings.

Accommodation

• Accommodation packages are available.

Entry to the Memorial is free. Maps, brochures, and information are available at the Front Desk inside the main entrance. Wheelchairs and strollers are available for free loan. Due to current COVID-19 restrictions, there are limited on-site cloaking facilities available. 

The following are Conditions of Entry to the Memorial buildings or Memorial land, or both. Failure to comply may result in refusal of entry or eviction from the Memorial premises.

• The Memorial reserves the right to inspect bags brought into or out of Memorial buildings or onto Memorial land, at its discretion.
• Baggage or receptacles larger than 40cm x 30cm x 30cm must be cloaked at facilities provided.
• Small handbags and camera cases may be carried with you.
• Still photography and handheld video cameras are permitted.
• Artwork and collection items are not to be touched or handled.
• Patrons must obey all signs and notices, and any reasonable direction given by Memorial staff or Memorial security officers.
• Trained and registered assistance animals, such as guide dogs, are permitted.
• Please ensure your clothing, general conduct, and behaviour (whether through language, gestures, or otherwise) is respectful at all times. Footwear should be worn at all times.
• Food and drink (except water and baby foods) are not permitted in the galleries (designated areas are provided for feeding infants).
• The Memorial is a smoke-free building. Our staff can direct you to designated smoking areas.
• Children under the age of 12 years are not permitted at the Memorial without adult supervision.
• Patrons should note they may be subject to monitoring via the Memorial’s closed-circuit television while on Memorial land or within Memorial buildings. By entering the venue, patrons are consenting to the recording of their image or likeness, and the use of that recording for any purpose that the Memorial considers appropriate.
• Unless prior written approval has been granted by the Memorial, the sale of goods or services, and the conducting of charitable collections or fundraising, is not permitted on Memorial grounds.
• Memorial land must not be used for any political or other demonstrations or activities that are likely to cause offence to members of the public.

Refusal of entry

For the comfort and safety of all patrons, and to ensure a respectful environment, the Memorial reserves the right to:

• refuse entry to or evict any persons who do not comply with signposted notices or any reasonable direction given by Memorial staff or Memorial security officers.
• refuse entry to any person who attempts to bring in any restricted or prohibited items.
• direct any persons or members of the public, as the case may be, to leave the Memorial building or the Memorial land, or both, where it has reasonable grounds to believe that public safety is or may be endangered, or the conduct of those persons is likely to cause offence to members of the public.

Restricted and prohibited items

The Memorial reserves the right to restrict or prohibit specific items from entering the Memorial building or Memorial land, or both, including where they may be considered to pose a risk to the safety of people and property, or cause offence to members of the public. These include:

• items that could be used as a weapon, including sharp items such as knives and cutting tools
• suspicious items or items which may look like a weapon, including replicas
• marking instruments such as spray paint that could be used to mark or deface property
• illegal substances, including controlled, dangerous, or illicit drugs
• alcohol
• flammable or hazardous devices, including aerosol containers, fireworks, flares, and laser pointers
• political or other signage, banners, logos, or clothing that is likely to be offensive to others
• drones or unmanned aerial vehicles (UAVs)
• items that may be considered unnecessary for visiting the Memorial galleries such as bike helmets and large or bulky items
• items that may cause injury, harm, or public nuisance, including noise-making and amplification devices

Accessibility and Safety

Assisted access

• Designated disabled parking is available in underground and above ground car parks.
• Access from the underground car park to the main entrance is via a gradient ramp with handrails.
• The main stairs have handrails on both sides.
• The lift for disabled visitors is adjacent to the main entrance at the front of the Memorial.
• People with low mobility or using wheelchairs can navigate the Memorial via lifts and ramps.
• Please see our maps for the locations of disabled toilets, lifts and other facilities.

Lighting

• Lighting levels vary throughout the Memorial. Some exhibits have low lighting to protect the objects on display.
• Other parts of the Memorial, such as the Striking by Night experience in Anzac Hall and the Conflicts 1945 to Today galleries, contain bright, flashing lights.

Carers Room

A carers room on the lower level provides private and comfortable seating along with changing and washing facilities.

The disabled toilets in Anzac Hall also have baby changing facilities.