Privacy Impact Assessment Register

The Privacy (Australian Government Agencies—Governance) APP Code 2017 (Cth) (the APP Code) requires that all agencies, including the Australian War Memorial (the Memorial) must conduct a Privacy Impact Assessment (PIA) for all high privacy risk projects.

A project may be a high privacy risk project if the Memorial considers that the project involves any new or changed ways of handling personal information that are likely to have a significant impact on the privacy of individuals.

The Memorial is also required to conduct a PIA if directed to do so by the Office of the Australian Information Commissioner (OAIC).

The Memorial is required to maintain a register of all PIAs it conducts and must publish that register, or a version of that register, on its website.

This following PIA register is published in compliance with the APP Code.

Title of Project	Short description of project	Date the PIA was made	Responsible business unit
Trybooking Ticketing – Daily General Entry to the Australian War Memorial Galleries, Commemorative Area and Last Post Ceremonies	Trybooking Ticketing – Daily General Entry to the Australian War Memorial Galleries, Commemorative Area and Last Post Ceremonies	10 December 2021	Digital Experience (DEX) and Commemoration and Visitor Engagement (CVE)
OSKR School Bookings	OSKR School Bookings	1 February 2022	Commemoration and Visitor Engagement (CVE)
Customer Management (CRMs) – for members, donors, sponsors and stakeholders	Customer Management (CRMs) – for members, donors, sponsors and stakeholders	18 May 2022	Communication and Marketing (CAM)
Retail Management System (RMS) – for customers, suppliers, members, and donors	Retail Management System (RMS) – for customers, suppliers, members, and donors	9 February 2023	Retail and Online Sales (ROS)