Website visit data
Our websites, web measurement tools and internet service providers record information when you visit our websites (www.awm.gov.au). We use this information to understand how our websites are being used. This helps us improve our websites and provide you with a better experience. The following information is recorded:
- the user's IP address
- the date and time of the visit to the site
- the pages accessed
- documents downloaded
- the previous site visited
- the type of browser used, and
- how you interacted with our website
Our website uses a range of analytics services which send website traffic data to servers offshore. These services do not identify individual users or associate your IP address with any other data held by the company for other purposes.
In the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect the service provider's logs.
Our websites put small files (known as ‘cookies’) onto your computer to collect information about how you browse the site. Cookies are used to:
- measure how you use the website so we can be updated and improve it based on your needs
- remember the notifications you’ve seen so that we don’t show them to you again
- remember your recent search parameters and results
If your browser supports such an option, you may also use the setting to 'warn before accepting cookies' or 'prompt'.
Our cookies aren’t used to identify you personally.
Management of personal information
The Australian War Memorial is committed to protecting the privacy of your personal information. The Memorial collects and holds personal information about its stakeholders when performing its routine activities. Routine activities include:
- hosting and facilitating exhibitions, commemorative events and ceremonies, as well as school and guided visitor tours of the Memorial or its collection;
- undertaking communication activities to promote and build an awareness of the Memorial, its collection, special exhibits and future opportunities for you to engage with the Memorial;
- the sale of memorabilia and merchandise that is relevant to the Memorial, its collection or its mission of commemoration; and
- accepting and soliciting financial donations or items for inclusion in the collection, to ensure we can continue our mission to commemorate and honour the sacrifice of Australians who have died in war or on operational service.
The information we collect and hold to provide these services may include your name, phone number, email address, postal address and billing address. The Memorial also captures the details of political and trade associations for relevant stakeholders that engage with us in a professional capacity. We also collect and hold information about how you have engaged with the Memorial. For example, we capture and store information about previous tour bookings you have made, donations you have provided, purchases you have made and correspondence we have exchanged.
Capture and storage of this information helps us to better target our services to you and the broader community. It also helps us to comply with retention requirements for certain Commonwealth records set out under the Archives Act 1983. If you do not wish to provide us with this personal information, you are able to engage with the Memorial anonymously or, where legally permissible, through the use of a pseudonym. However, doing so may limit our ability to deliver you certain services e.g. digital retail sales and tax deductible donation receipts.
While we are obligated to securely maintain Commonwealth records for their retention period, if you decide you no longer want to receive information, campaign or marketing material from or about the Memorial you can withdraw your consent at any time by following the instructions contained in your digital correspondence. Alternatively you can contact us at:
E | firstname.lastname@example.org
P | The Privacy Officer
Australian War Memorial
GPO Box 345
Canberra ACT 2601 AUSTRALIA
T| +61 (02) 6243 4211
You can also contact us on the details above if you would like our Privacy Officer to respond to:
- an inquiry about accessing or correcting the personal information we hold about you;
- a complaint about a possible breach of the Australian Privacy Principles (APP) or a registered APP code at the Memorial.
Your personal information is used by the Memorial and entities that we have engaged directly to support the delivery of our functions under the Australian War Memorial Act 1980. Such entities are legally obligated to provide you the same privacy protections offered by the Memorial under the Privacy Act 1988. That means your information will only be used for the purpose of supporting the Memorial to undertake its functions under the Australian War Memorial Act 1980. We will not share or store your personal information with a third party entity unless it is to directly support the Memorial’s functions and the services we provide. .
Your personal information is held securely in Our Stakeholder Knowledge Record database. The Memorial uses the Salesforce.com Incorporated multi-tenanted cloud platform that is hosted by Amazon Web Services (AWS), located on-shore in Australia.
The Memorial wants to ensure that you can make financial donations and purchase online with complete confidence.
Credit card payments are captured and processed by the National Australia Bank's Secure Internet Payment Service. NAB use a 128-bit SSL Security Certificate to encrypt and protect your credit information. For more information go to NAB Credit Card Security Statement. Your credit card information is not stored by the Memorial at any time.