The Australian War Memorial combines a shrine, a world-class museum, and an extensive archive.
We are modernising and expanding our galleries as part of a major development project. As the centre of national commemoration, we will continue to remain open during construction. Access to parts of the Memorial, however, may be modified or restricted.
The development project – forecast as being complete in 2028 – will allow us to tell the continuing story of Australian service in war, conflict, and peacekeeping operations.
This charter commits to the standards of service you can expect during this time.
We want you to enjoy your visit, whether online or on site, and endeavour to offer a high standard of service. Your contact with our staff and volunteers should be positive and courteous.
We aim to maximise digital access to the National Collection through providing curated and interpreted online displays, information, educational resources and materials, as well as helpful and responsive assistance from our staff.
We deliver dignified ceremonies and events, and informative education programs and visitor services. Collection access and research services are available and we endeavor to provide equitable access for all visitors.
We offer well-maintained and clean facilities, including quality food and beverages.
If you make a complaint we will:
- ask you to contact the person you have been dealing with in the first instance, if you believe you the complaint cannot be resolved by this person, contact the Executive via firstname.lastname@example.org
- ensure you are treated fairly and with respect
- aim to resolve the complaint as soon as possible; if an immediate resolution is not possible, we will have the complaint resolved within 10 working days, and advise you of any delays
- ask you to be honest and reasonable in your expectations
- respect your privacy, keeping your information confidential in accordance with the Privacy Act 1988.