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Service Charter

The Australian War Memorial combines a shrine, a world-class museum, and an extensive archive.

We are modernising and expanding our galleries as part of a major development project. As the centre of national commemoration, we will continue to remain open during construction. Access to parts of the Memorial, however, may be modified or restricted.

The development project – forecast as being complete in 2028 – will allow us to tell the continuing story of Australian service in war, conflict, and peacekeeping operations.  

This charter commits to the standards of service you can expect during this time.

We want you to enjoy your visit, whether online or on site, and endeavour to offer a high standard of service. Your contact with our staff and volunteers should be positive and courteous. 

We aim to maximise digital access to the National Collection through providing curated and interpreted online displays, information, educational resources and materials, as well as helpful and responsive assistance from our staff.

We deliver dignified ceremonies and events, and informative education programs and visitor services. Collection access and research services are available and we endeavor to provide equitable access for all visitors.

We offer well-maintained and clean facilities, including quality food and beverages.

If you make a complaint we will:

  • ask you to contact the person you have been dealing with in the first instance, if you believe you the complaint cannot be resolved by this person, contact the Executive via executive@awm.gov.au   
  • ensure you are treated fairly and with respect
  • aim to resolve the complaint as soon as possible; if an immediate resolution is not possible, we will have the complaint resolved within 10 working days, and advise you of any delays
  • ask you to be honest and reasonable in your expectations
  • respect your privacy, keeping your information confidential in accordance with the Privacy Act 1988.

Last updated: 28 April 2022

Explore the Collection

Explore the Collection

Our collection contains a wealth of material to help you research and find your connection with the wartime experiences of the brave men and women who served in Australia’s military forces.

Find out more
The Donations and bequests

Donations & Bequests

Your generous donation will be used to ensure the memory of our Defence Forces and what they have done for us, and what they continue to do for our freedom remains – today and into the future.

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The placesofpride

Places of Pride

Places of Pride, the National Register of War Memorials, is a new initiative designed to record the locations and photographs of every publicly accessible memorial across Australia.

Find out more
Visit the Australian War Memorial

Visit the Australian War Memorial

The Australian War Memorial is open for visitors as we work to expand our galleries. All visitors require a free timed ticket to enter the Memorial Galleries and attend the Last Post Ceremony.

Find out more
Canberra Highlands in Grayscale

ACKNOWLEDGEMENT OF
TRADITIONAL CUSTODIANS

The Australian War Memorial acknowledges the traditional custodians of country throughout Australia. We recognise their continuing connection to land, sea and waters. We pay our respects to elders past and present.
Location map of The Australian War Memorial
The Australian War Memorial building

The Australian War Memorial

Treloar Crescent
Campbell ACT 2612
Australia
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The Australian War Memorial

Treloar Crescent

Campbell ACT 2612

Australia

 

Opening Hours

10 am to 5 pm daily (except Christmas Day)

 

In preparation for the daily Last Post Ceremony,

galleries are progressively closed from 4 pm.

 

Public entrance via Fairbairn Avenue, Campbell ACT 2612

Book your ticket to visit: awm.gov.au/visit

 


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