Australian War Memorial Wireless Service

Terms and conditions of use

The Australian War Memorial (the 'Memorial') offers visitors free wireless network access throughout the building and surrounds. To access the wireless service, you need to bring a device that is capable of connecting to a wireless network.

Please note that the Memorial does not guarantee to support wireless access with any specific software program or device.

Wireless service

The wireless service allows you to use your laptop computer, smartphone or tablet to access the Internet over an IEEE 802.11g, 802.11n or 802.11ac wireless interface at a designated wireless coverage area ('hotspot').

The wireless service is provided without any guarantee that it is continuous or fault-free.

To use the wireless service, you must comply with the Memorial's Acceptable Use of Information and Communication Technology policy: We may exercise, at our discretion, any of the rights specified in the Acceptable Use Policy.

You are automatically disconnected from the service when you:

• have been logged on for 24 hours
• leave a wireless coverage area
• remove or disable your wireless LAN access card or
• power down your device.

Your session will reconnect without the need to log back in if you re-enter a wireless coverage area, re-enable your wireless access, or power up your device within 24 hours.

After 24 hours you will need to log back in to the network using the credentials sent to you by email. Your credentials will expire in 7 days and you will need to register again to gain wireless access.

Connection speeds are limited to 1 Mbps for guest users. Data downloads are monitored and your internet access may be restricted if you reach levels that incur undue cost to the Memorial.

Technical support

The Memorial does not provide technical support for your personal laptop or mobile device, nor assistance to configure your equipment for wireless access. The Memorial does not take any responsibility for any changes that you make to your equipment settings to access the Service.

If you experience a problem with the service which is not related to your own equipment, please report the difficulty to Memorial staff in any of the Memorial's reading rooms.

Limitation of liability

There are no circumstances in which the Memorial or individual staff members are liable for any direct, indirect, incidental, or consequential damages (including, but not limited to, loss of data, non-deliveries, transmission of viruses, loss of funds or profits, interruption, or safety of equipment). This is the case no matter how these problems are caused and under any theory of liability, including negligence or anything else that arises in any way out of using the Service, even if the Memorial has advised you of the possibility of such damage.

By proceeding to use the Memorial's wireless service, you agree to these terms and conditions of use.

You are requested not to use the Wireless Service within the Hall of Memory.

Acceptable use of information and communication technology

Visitors must abide by the conditions in this code when accessing electronic resources at the Memorial.

Acceptable use

The Memorial provides public access to information and communication technology resources free of charge for study, reference and research purposes.

The resources include the Memorial's website, catalogue, electronic resources on subscription and the internet.

Information and communication technology resources are available via public computers in the Memorial's reading room. Visitors may connect to the Memorial's Wireless Service throughout the building and surrounding podium.

Basis of access

While the Memorial endeavours to offer accurate and current resources and to maintain the security of its computer systems, the internet is an inherently insecure environment.

The Memorial

• does not guarantee the authority or accuracy of any information found in electronic resources
• does not accept responsibility for any losses arising from the use of, or technical difficulties with, the Memorial's information and communication technology systems (including loss of and unauthorised access to user's data)
• is not liable for any third party content on the internet that users may find offensive, upsetting or inflammatory
• is not liable for any security breaches, including viruses or malware, suffered by visitors when using Memorial equipment or for any loss or damage suffered as a result of the unavailability of Memorial equipment or the Internet, including interruptions during use

Visitors are requested to restrict their use to research related activities. Use of Memorial computers to access forums or games or to conduct financial transactions (other than purchases from the Memorial} is therefore actively discouraged.

Users must not intentionally destroy, alter or erase any computer program on a computer, computer system or part of a computer system.

Please respect Memorial equipment. Do not attempt to fix technical or software problems or change settings. Leave all equipment switched on.

Offensive material

Visitors must not access download or print pornographic or other offensive material, in compliance with the Classification (Publications, Films and Computer Games) Act 1995.

The Australian War Memorial uses filtering software to block known offensive websites as well as gambling and gaming sites but responsibility for adherence to this code resides with the individual.

All Memorial computers are situated in public areas, within deaf view of staff. Surveillance cameras operate and security staff regularly patrol the reading rooms Anyone found viewing offensive material will be requested to cease accessing the site. Those who fail to comply with staff directives will be asked to leave.

Copyright and copying

It is the responsibility of users of these resources to determine whether the material is in copyright or find the copyright owner to obtain their permission. Further information and advice is provided by the Australian Copyright Council