Voluntary Guides are now being recruited

The Memorial is currently seeking volunteers who are confident and engaging public speakers with a strong customer service ethic for the 2017 intake of Voluntary guides.  Voluntary guides deliver 30, 60 and 90 minute tours of the galleries for visitors to the Australian War Memorial. A comprehensive training program is provided that allows our guides to tell the story of Australia’s experience in war through our art, sculptures, and other collection items.

Successful applicants will be required to commit to undertaking a four-month training course (commencing March 2017, Tuesday evenings and one to two Saturday’s per month). Following successful completion of the training course and prior to being formally accredited to take tours, trainee voluntary guides will also deliver 12 probationary tours (one tour per week across 3 months). On completion of the 12 probationary tours, trainees undertake a final review with a qualified visitor services staff member and voluntary guide before being rostered on a weekly basis.  On successful completion of the training, trainees will be eligible to receive a Statement of Attainment towards a Certificate IV in Library and Information Services.

Voluntary guides are required to commit to delivering tours and other interpretive services to the public for one half day per seven day week. Upon accreditation, voluntary guides will be offered continuing support through an annual professional development program which includes peer group training and lecture sessions.

If you would like to apply to become a voluntary guide please complete the application form below and email to volunteerapplications@awm.gov.au by close of business, 5pm, 20 January 2017.

For further information on voluntary guides only, please call Gerard Pratt on 02 6243 4343. All general volunteer enquiries can be direct to the Human Resources Section either via email volunteerapplications@awm.gov.au or telephone (02) 6243 4234.

Volunteering at the Memorial

The Australian War Memorial has nearly 300 volunteers actively contributing to its mission to assist Australians to remember, interpret and understand the Australian experience of war and its enduring impact on Australian society. Volunteers perform a wide variety of jobs at the Memorial both at the front-of-house and working behind the scenes.

Our volunteers come from diverse backgrounds including students, retirees, parents, grandparents and many have served or have links to the military. Others simply enjoy interacting with visitors and sharing the stories of our nation.

The Memorial's volunteer programs draw much interest from the local Canberra community. Recruitment processes are conducted throughout the year as and when volunteers are required for specific areas.

Volunteers receive appropriate training relevant to their work, unless they have been recruited because of a special skill they possess. Training periods vary from 2-3 afternoon sessions, up to a 6-month training period for the voluntary guides. Training is provided by expert Memorial staff, such as curators, historians and educators, together with a mixture of guest speakers with expertise in special areas.

All volunteers receive invitations to Anzac Day and Remembrance Day ceremonies and are eligible for discounts at the Memorial Shop, Poppy's and the Landing Place cafés, as well as being able to attend the various military history lectures organised by the Australian War Memorial

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